Franchise Hotel - Guest Relations Officer (Receptionist) - Regent Singapore

Job description

This job posting is for a position at a Hotel owned and operated by , an independent franchisee, not by IHG or its affiliates. IHG has no involvement in the hiring or day-to-day employment policies or practices of franchisees.

By clicking the apply button, you will be applying for a position with an independently owned and operated franchise hotel, not with IHG or its affiliates, and IHG will not be your employer.

Description

About Us

We are very serious about attracting, developing and retaining talented employees and we know precisely the qualities we’re looking for. If you are seeking a promising career in luxury hotels and you have a demonstrable guest-focused philosophy, then we are very interested in talking to you about a potential role in our business.

 

The ability to instinctively understand and anticipate a guest’s needs without ever intruding on them is the foundation stone of Regent’s longstanding success in luxury hospitality. The belief that to serve others is to serve oneself must always come from the heart.

 

To hear without being told.

To see without being shown.

To know without being asked.

 

We want to attract, develop and retain employees who genuinely bring our service philosophy to life. In return, we offer comprehensive training programmes, sound performance management systems and robust succession planning techniques. If you think you can deliver the Regent experience at its best, we want to hear from you soon.

Your day to day

The Guest Relations Officer is a central part of the Front Office Team whose main objective is to ensure our guests have a smooth arrival and departure experience. As the first and last impression of the Hotel, this high profile department carries a special responsibility. The Front Office is also the natural place where guests direct comments, questions, suggests and concerns.

What we need from you

We are looking for candidates who have excellent personal presentation and interpersonal skills. Good problem solving ability and proficiency in Hotel property management systems. Fluency in reading, writing, and spoken English is also required. The Guest Relations Officer position requires continuous standing for 8 hours a day. The ideal candidate will have an outgoing personality and a can-do approach to any task!

What we offer
·  5 Day Work Week
·  Competitive Salary
·  Comprehensive Medical & Dental Coverage
·  Extensive Training & Career Development