Franchise Hotel - Front Office Supervisor - Holiday Inn Kansas City Airport

Job description

This job posting is for a position at a Hotel owned and operated by , an independent franchisee, not by IHG or its affiliates. IHG has no involvement in the hiring or day-to-day employment policies or practices of franchisees.

By clicking the apply button, you will be applying for a position with an independently owned and operated franchise hotel, not with IHG or its affiliates, and IHG will not be your employer.

Description

About Us

Travel is a journey. At Holiday Inn, we help make it a joy.

Starting with a warm, inviting welcome for all guests, whether traveling on business or for fun, enjoying a quick night, or relaxing for the week. We thrive on making our guests stays brighter, helping them create memories that will last a lifetime. Irresistible smiles are our specialty. We should know, we’ve been on our journey since 1952. So if you can help us spread the joy of travel to all, we’d love to give you a warm welcome to the Holiday Inn® family.

Your day to day

The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Front Office Supervisor, you’ll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience. You’ll also create the warm atmosphere that makes our guests feel at home in any location. You will also inspire and motivate the front office team members to lead and succeed.

 

What we need from you

 

FRONT DESK  SUPERVISOR DUTIES AND RESPONSIBILITIES:

1. Ensure Outstanding customer care at all times.

2. Maintains a friendly, cheerful and courteous demeanour at all times.

3. Courteously and accurately answers inquiries from potential guests and accepts hotel  reservations . 

4. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.

5. Uses  suggestive selling  techniques to sell room nights, increase occupancy and revenue.

6. Supervise daily shift process ensuring all team members adhere to standard operating procedures.

7. Train, direct the work of, resolve issues/problems and coach and counsel the front desk team members to ensure a quality operation.

8. Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.

9. Adhere to  company credit limit  /  floor limit  policies.

10. Allocate rooms to  expected arrivals  after checking the guests preferences and special requests.

11. Build strong relationships and liaise with all other department's especially  housekeeping , reservations etc.

12. Operates the EPBX equipment, including, assisting incoming & outgoing calls, setting wake-up calls, enabling  DND  ( Do Not Disturb ) and paging for in-house guests.

13. Cross Check all billing instructions are correctly updated 

14. Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.

15. Supervise the operations of the front desk to ensure an optimal level of service and  hospitality  is provided to the guests.

16. Performs other duties as assigned, requested or deemed necessary by management.

17. Ensure Front office  log book  and hotel log  book  is always updated and actioned upon.

18. Ensures safety by following guest check in and security procedures and reporting suspicious activity to security, manager, or MOD.

19. Participate in hotel committees and task force assignments.

20. Assist all departments in servicing the guests during high volume periods.

21. Takes responsibility in the absence of the Assistant General Manager.

22. As a supervisor you will be a role model, sharing your expertise and continually inspiring the front office team.

What we offer

We’ll reward all your hard work with a great salary and benefits – including a uniform and superb training. 

Join us and you’ll become part of the family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve.