Franchise Hotel - Front Office Manager - Staybridge Suites Louisville - Expo Center

Job description

This job posting is for a position at a Hotel owned and operated by , an independent franchisee, not by IHG or its affiliates. IHG has no involvement in the hiring or day-to-day employment policies or practices of franchisees.

By clicking the apply button, you will be applying for a position with an independently owned and operated franchise hotel, not with IHG or its affiliates, and IHG will not be your employer.

Description

About Us

Opening Staybridge Suites Hotel at airport.

Your day to day

To supervise the front desk with the goal of total guest satisfaction. Ensure that every employee is adhering to all hotel policies, standards, procedures and regulations. Needs to be able to perform in all front office functions. Willing to work anyday, anyshift.

Responsible for the smooth and professional operation of all front desk areas.

Maintain recognition programs for guests and associates.

Communicate with other management about daily audits and controls.

Resolves system problems and can operate the system manually.

Professionalism and courtesy are always to be extended to guests, associates and vendors.

Actively identify barriers and attempt to resolve within the team.

Complete responsibilities in a consistent and accurate manner.

Willingness and ability to train new associates.

Communicate pertinent shift information to team members both verbally and in writing via logbook. Update as necessary.

 

What we need from you

Experience:

·  Hotel Experience: 1 year (Preferred)
·  Customer Service: 1 year (Preferred)
What we offer

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