Food & Beverage Team Leader| Crowne Plaza Queenstown

Job description

Description

About us

There’s nothing complicated about dealing with business people.

 

They’re just people. Doing business.

 

By day, international marketing superhero. By night: fluffy bath robe and a box set.

 

Like Liz, who’s left her laptop cable in the cab. Or Mario, who’s secretly missing his cats. The early riser, who’s first in the gym. The sales team preparing for the ‘big pitch’ over a freshly prepared lunch. At Crowne Plaza Hotels and Resorts, we embrace the new world of business and understand that Modern business travellers want a hotel (and a hotel team) that understands and supports them, helping at every turn.

 

Your day to day

The Food & Beverage Team Leader may supervise the overall operations of all team members during rostered shifts with a particular focus on guest engagement within the restaurant, room service, and Crowne Meetings.  Along with the Food & Beverage Duty Manager & Food & Beverage Supervisor, they are responsible for ensuring a superior branded guest experience and compliance with quality and operational standards. Great restaurant memories come from many places. The sights, sounds, scents and, importantly, service. You’ll also welcome our guests, recommend food and drink and help keep service on-track and up to standard. By tailoring each guest’s experience to their unique tastes, you’ll create memories as delightful as the dishes.

 

What we need from you

·  Ability to train and relay information to the team
·  Great communication skills
·  Great attention to detail
·  A flexible attitude to meet the needs of both the Conference & Food & Beverage departments
·  Hotel & hospitality experience is recommended – Banquets is beneficial
·  Bachelor’s Degree/Diploma in Hotel or Hospitality Management would be beneficial
What we offer

We’ll reward all your hard work with a great salary and benefits – including a uniform, great room discount and superb training. Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care, that you notice the little things that make a difference to guests as well as always looking for ways to improve - click here to find out more about us.