Director of Sales & Marketing (193924)

Job description

Description

About us

A little curiosity can take you anywhere. So, at Hotel Indigo ®, we do more than satisfy our guest’s curiosity, we inspire them. Our passionate colleagues help create memorable and unique experiences for our guests; in a place truly connected to the local neighbourhood, infused with intriguing design and local flavours. Where every day brings new discoveries, fresh experiences, and unexpected ideas.Get to Know San Diego's Gaslamp Quarter HotelPeople come to San Diego for all sorts of reasons, but while they're here, it's our job to make them love every minute of their stay. The Gaslamp Quarter offers plenty to see and do, from quirky shops and eateries to exciting nightlife. You need not venture far to see the best — in fact, at our popular Level 9 Rooftop Bar, people enjoy cocktails and conversation while overlooking the San Diego skyline.

The Pet Friendliest Accommodations in San DiegoWhether your companion is a pampered pooch or a stick-fetching sidekick, we are ready to welcome you both to the Gaslamp Quarter! Our town is renowned for its pet-friendly atmosphere ever since the early beginnings with adored town mascot, Bum the Dog.Opened July 13, 2009, Hotel Indigo San Diego Gaslamp showcases many of the historic stories behind our neighborhood. From pet-friendly hospitality inspired by Bum the Dog, to our contemporary refreshed style to reflect New Town architecture and vibes. Each of the 210 rooms reflect our neighborhood story.

At Hotel Indigo® we deliver inspired service. In all we do, we are vibrant, curious and original.• Be vibrant by carrying ourselves in a way that says to our guests we are energetic, motivated, confident.• Be curious by being aware of our hotel and neighborhood and going out of our way to help guests learn and discover what's going on.• Be original by building connections with our guests and being imaginative to create memorable experiences.

Your day to day

As Sales & Marketing Director you’ll develop and implement sales and marketing strategies for the hotel, create and implement tactical plans and ensure revenue goals are achieved.

Regularly sell hotel rooms through direct client contact.• Achieve budgeted revenues and personal/team sales goals and maximize profitability within all areas of responsibility. Participate in the preparation of the annual departmental operating budget, the hotel marketing plan and business plan, and financial plans which support the overall objectives of the hotel. Produce monthly reports and sales forecasts.• Identify operational problems that impact the effectiveness of marketing activities and overall hotel sales performance and work with appropriate department heads on solutions.• Create and implement hotel-level tactical sales plans that drive measurable incremental occupancy, increase average rates, increase business volume during off-peak periods, increase local food and beverage and banquet sales, and enhance the image of the hotel in the local community. Monitor sales activities/performance to ensure actual sales meet or exceed established revenue plan.• Analyze current/potential market and sales trends and coordinate all activities to maintain and increase revenue and market share through added business volume and increased rate.

• Promote teamwork and quality service through daily communication and coordination with other departments. Key departmental contacts include all hotel departments, hotel Executive Committee, and corporate/regional sales group. • Manage day-to-day operations and assignments of the front office staff; schedule, plan, and assign work. Develop and communicate departmental strategies and goals. Communicate and enforce policies and procedures.• Recommend and/or initiate salary, disciplinary, or other staffing/human resources-related actions in accordance with Company rules and policies. Alert management of potentially serious issues.• Ensure all staff is properly trained on systems, security and cash handling procedures, and service standards and have the tools and equipment needed to effectively carry out their job functions.• Direct the day-to-day activities of the sales team, plan, organize, and assign work, develop and communicate strategies and goals. Advise staff of formal policies and procedures. • Recommend and/or initiate salary, disciplinary, or other staffing/human resources-related actions in accordance with Company rules and policies. Alert management of potentially serious issues.• Create, train, and motivate a sales team that is responsible for developing new accounts, maintaining existing accounts, and implementing sales strategies to achieve revenue goals and maximize profits for the hotel, while maintaining guests’ satisfaction. Develop and maintain relationships with key clients in order to produce group and/or convention business, to include room sales, food & beverage sales, and catering/banquet services.

 Schedule conventions and/or business group activities at the hotel and coordinate with other hotel-level departments to facilitate services agreed upon by the sales office and prospective clients. Develop and maintain good relationships with officials and representatives of local community groups and companies, and attend out-of-town conventions and trade shows, to promote new business and increase sales for the hotel. In coordination with General Manager, serve as hotel representative for media related inquiries and refer sensitive matters to the corporate Public Relations Department if necessary. Perform other duties as assigned. May serve as “manager on duty” as required

What we need from you

• Bachelor’s degree in marketing or related field, and 2 – 4 years total experience in a hospitality or hotel sales and marketing setting, with direct supervisory experience over a sales team, or an equivalent combination of education and work experience. Must speak fluent English. Other languages preferred.• This job requires ability to perform the following:• Frequently standing up or moving within and outside of the facility• Carrying or lifting items weighing up to 25 pounds• Handling objects• Other:• Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with guests, employees and third parties that reflects highly on the hotel, the brand and the Company.• Reading and writing abilities are utilized often when completing paperwork and management reports, interpreting results, giving and receiving instructions, and training • Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances are utilized frequently.• Problem solving, reasoning, motivating, organizational and training abilities are used often. • Ability to travel to attend workshops, tradeshows, conventions, etc.

What we offer

We’ll reward all your hard work with a great salary and benefits – including a great room discount and superb training. Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care, that you notice the little things that make a difference to guests as well as always looking for ways to improve - click here to find out more about us.

IHG is an equal opportunity employer: Minorities / Females / Disabled / Veterans.