CUSTOMER CARE REPRESENTATIVE - SPANISH

Job description

Description

About us

IHG® (InterContinental Hotels Group) is one of the world’s leading hotel companies with a presence in almost 100 countries. We create Great Hotels, Guests Love® everyday for millions of people and we are looking for people just like you to join our award-winning team.

At IHG® we employ people who apply the same amount of care and passion to their jobs as they do their hobbies - people who put our guests at the heart of everything they do. And we're looking for more people like this to join our friendly and professional team.

Our portfolio of brands is diverse, unique and exciting. We recapture the glamour of travel with InterContinental® and bring enjoyable travel to everyone with Holiday Inn®. We make business travel really work with Crowne Plaza® and pioneer new concepts to meet changing consumer needs with EVEN® Hotels and HUALUXE®. We’ve built the world’s biggest loyalty brand, IHG® Rewards Club, to show just how much we value our members. IHG’s most important assets, though, are the hundreds of thousands of great people who work with us around the world.

We bring True Hospitality to everyone by connecting our portfolio of leading hotel brands, our leading-edge systems and our ways of reaching customers, with the passion and dedication of our colleagues around the world. Individually, these are strengths. Together, they give us the platform to deliver exceptional growth and the confidence to know we can make a difference to travelers everywhere.

 

Your day to day

Customer Care Representatives for Spanish  will handle incoming calls from members of the IHG® Rewards Club Program regarding hotel reservations, inquiries, requests, updates, redemptions, complaints and suggestions while displaying excellent customer service; enrollment of new members to the IHG Rewards Club Program and manage and maintain IHG Rewards Club Accounts by ensuring member satisfaction.

 

 

What we need from you

Ideally, the role will need candidates with experience in customer service, call center, contact center, BPO, sales, and/or hotels but we are interested in you even if you don't.

Some of our best employees came to  IHG®  with no work history at all. We are looking for great communicators who have the ability to quickly develop relationship with our guests. 

We are looking for candidates with strong interpersonal and customer service skills, excellent verbal communication skills, and the ability to quickly navigate web pages.

Anyone applying for the role must be at least 18 years old and willing to work on  graveyard shifts, holidays and weekends and MUST BE FLUENT IN VERBAL and WRITTEN SPANISH.

Undergraduates are welcome to apply

What we offer

Join us and not only can you benefit from the world of variety and opportunity that comes with working for a global organization, you can also look forward to being part of a company that will appreciate you for being you and experience world-class IHG® benefits:• Regularization of employment after 3 months• Hotel Discounts Worldwide for you and your family and friends• Retirement Plan• Medical Insurance (for employee and immediate family members)• Dental Insurance• Life Insurance• Accident Insurance• 30 days Leave Credits (15 days convertible to cash)• Global Recognition Programs• Global career opportunities, training and room to grow opportunities• Great location• And Much More!

So are you finally ready to get a great career?Apply today and see for yourself why IHG is one of the leading hotel companies in the world.

IHG® is an equal opportunity employer.

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