Coordinator - Global Corporate Accounts

Job description

Description

About us

IHG® (InterContinental Hotels Group) is one of the world’s leading hotel companies with a presence in almost 100 countries. We create Great Hotels, Guests Love® everyday for millions of people and we are looking for people just like you to join our award-winning team.

At IHG® we employ people who apply the same amount of care and passion to their jobs as they do their hobbies - people who put our guests at the heart of everything they do. And we're looking for more people like this to join our friendly and professional team.

Our portfolio of brands is diverse, unique and exciting. We recapture the glamour of travel with InterContinental® and bring enjoyable travel to everyone with Holiday Inn®. We make business travel really work with Crowne Plaza® and pioneer new concepts to meet changing consumer needs with EVEN® Hotels and HUALUXE®. We’ve built the world’s biggest loyalty brand, IHG® Rewards Club, to show just how much we value our members. IHG’s most important assets, though, are the hundreds of thousands of great people who work with us around the world.We bring True Hospitality to everyone by connecting our portfolio of leading hotel brands, our leading-edge systems and our ways of reaching customers, with the passion and dedication of our colleagues around the world. Individually, these are strengths. Together, they give us the platform to deliver exceptional growth and the confidence to know we can make a difference to travellers everywhere.

Your day to day

Job Summary – 

Manage and oversee the delivery of effective and efficient Operational Management to guarantee the achievement of key driver targets. Manage and develop performance of all sales systems to ensure KPO achievement. Analyze and identify trends in system performance and implement necessary action plans to maximize processes and efficiency for regional sales teams. Monitor, analyze, train and implement access systems for regions ensuring uninterrupted and accurate operations. 

Essential Duties and Responsibilities –

·  Serve as a key member of the Functional Operations team by serving as a subject matter expert on process improvement, as an operational representative on cross-functional initiatives, and as an expert on overarching account management principles.
·  Assist with the consistent review of current global accounts’ valuations, cost of service, and ultimate tiering and development of scalable, repeatable processes for examining the overall sales account portfolio.
·  Own the historical documentation of operationally-centric plans, details, and guides across the account tiering and crediting spaces.
·  Serve as a key liaison with other cross-functional teams to assist with operationalization efforts that will continuously remove blockers for global salesforce.
·  Help lead the timely resolution of ad hoc internal and external queries.
·  Prepare effective presentations, reports, and/or general documents for key projects.
·  Assist with the optimization of processes through ongoing analysis of relevant metrics and trends.
·  Proactively seek new ways to improve existing processes by collaborating with regional sales operations counterparts in other regions, Global Technology contacts, and other operational support teams in order to evaluate and introduce best operational practices.

 

What we need from you

QUALIFICATIONS

Experience –Demonstrated proficiency in multiple disciplines/processes related to the position. Preferably has work related experience in managing operational processes.

Technical Skills and Knowledge –

·  Enthusiasm for analyzing business trends and performance.
·  Knowledge of hotel and/or sales operations (preferred but not mandatory).
·  Knowledge of the Company’s infrastructure and systems (preferred but not mandatory).
·  Demonstrates strong time-management skills.
·  Very strong written and verbal communication skills.
·  Working knowledge of Microsoft Office suite, specifically Microsoft Excel.
·  Ability to work with minimal supervision.
·  Ability to problem solve and think logically. 

ACCOUNTABILITY

Decision making responsibilities

·  This position is involved in cases of high level of complexity to ensure a well-balanced resolution on behalf of our global sales teams.
·  This position must develop and implement operational processes and procedures to assist with incentive/motivation objectives.
·  This position determines modes of communication and levels of understanding of processes, and techniques to enable effective account management that will ultimately drive top-line revenue.

CONTACTS

This position may have contact with several Global Sales teams (Operations, Target-setting, Product, Strategy), as well as other IHG-centric stakeholders that may vary per project/workstream (Marketing, Communications, Commission Services) – all of which are intended to provide operational and development support necessary for project success and fulfillment of Global Sales initiatives.

External Key Relationships

The Company’s global sales teams within all regions. Industry peers to keep informed of existing and evolving industry standards.

What we offer

·  Experience Pay
·  Regularization of employment after 3 months
·  Hotel Discounts Worldwide for you and your family and friends
·  Retirement Plan
·  Medical Insurance (for employee and immediate family members)
·  Dental Insurance
·  Life Insurance
·  Accident Insurance
·  30 days Leave Credits (15 days convertible to cash)
·  Incentive Programs
·  20% night differential shift
·  Global Recognition Programs
·  Global career opportunities, training and room to grow opportunities
·  Great location

Our portfolio of brands is diverse, unique and exciting. We recapture the glamour of travel with InterContinental® and bring enjoyable travel to everyone with Holiday Inn® . We make business travel really work with Crowne Plaza® and pioneer new concepts to meet changing consumer needs with EVEN® Hotels and HUALUXE® . We’ve built the world’s biggest loyalty brand, IHG® Rewards Club , to show just how much we value our members. IHG’s most important assets, though, are the hundreds of thousands of great people who work with us around the world.

We bring True Hospitality to everyone by connecting our portfolio of leading hotel brands, our leading-edge systems and our ways of reaching customers, with the passion and dedication of our colleagues around the world. Individually, these are strengths. Together, they give us the platform to deliver exceptional growth and the confidence to know we can make a difference to travelers everywhere.