Concierge- InterContinental Hotel Los Angeles Century City at Beverly Hills

Job description

Description

About us

Do you see yourself as a Concierge?   What's your passion?  Whether you're into skiing, board games or just playing with the kids, at IHG we're interested in YOU.  At IHG we employ people who apply the same amount of care and passion to their jobs as they do their hobbies - people who put our guests at the heart of everything they do.  And we're looking for more people like this to join our friendly and professional team. 

Ideally located on Avenue of the Stars in Century City, the InterContinental Los Angeles Century City at Beverly Hills Hotel is just minutes away from Beverly Hills and close to LAX airport, Santa Monica and Hollywood. Our property offers 364 elegant guest rooms, including 150 spacious suites, all with private balconies and inspiring panoramic views of the ocean or the Hollywood Hills. Dedicated to providing guests with exceptional service, the InterContinental Los Angeles Century City at Beverly Hills evokes a unique combination of understated elegance and modern luxury.

Your day to day

In this role you will coordinate guests’ needs, requests, and inquiries to ensure superior service and value for our guests.

 

DUTIES AND RESPONSIBILITIES:

Collect and provide comprehensive information and coordinate guest requests including but not limited to hotel services, sporting events, places of interest, restaurants, theater, airline, transportation tickets, limousine rentals, sightseeing tours and any other information of interest.  Handle reservations and obtain/issue tickets where applicable. Provide guest assistance with florists, couriers, mail services, rental of small business machines, international calls, etc. Respond appropriately to guest concerns or complaints in a timely manner.  Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up. Maintain a neat and orderly concierge desk and area that reflects highly on the hotel and brand. Promote team work and quality service through daily communications and coordination with other departments.  Be aware and prepare for all in-house group meetings and VIP arrivals. Perform other duties as assigned such as assisting the bell stand, providing luggage, and assistance, etc.

 

What we need from you

Qualifications and Requirements:

High School diploma or equivalent plus one year experience as a concierge or related discipline, or equivalent combination of education and experience.  Some College and knowledge of locale preferred.  Must speak fluent English.  Other languages preferred.

 

This job requires ability to perform the following:

Carrying or lifting items weighing up to 25 pounds Handling objects such as phone, computer keyboard

 

Other:

Communication skills are utilized a significant amount of time when interacting with guests and third parties. Reading and writing abilities are utilized often when completing departmental records/logs, tagging bags, etc. May be required to work nights, weekends, and/or holidays.

What we offer

In return we'll give you a competitive financial and benefits package which may include healthcare support, dental, vision, disability and life insurance support, and a matching 401k plan. Hotel discounts worldwide are available as well as access to a wide variety of discount programs and the chance to work with a great team of people. Most importantly, we'll give you the room to be yourself. So what's your passion? if you are interested in any of these positions, log onto our website at www.careers.ihg to see our job qualifications and apply directly online. IHG is an equal opportunity employer: Minorities / Females / Disabled / Veterans