Club Lounge Attendant - IC Buckhead Atlanta Hotel

Job description

Description

About us

At InterContinental Hotels & Resorts ® we want our guests to feel special, cosmopolitan and In the Know which means we need you to:

·  Be charming by being approachable, having confidence and showing respect.
·  Stay in the moment by understanding and anticipating guests’ needs, being attentive and taking ownershipof getting things done.
·  Make it memorable by being knowledgeable, sharing stories and showing your style to create moments that make people feel special.

Our Hotel:

InterContinental Buckhead is one of Atlanta’s established Mobil Four Star luxury properties located in the heart of the prestigious Buckhead neighborhood. InterContinental Buckhead Atlanta is a stately and sophisticated hotel that offers premier travel experience with 422 guest rooms, 31,000 square feet of flexible event space including our lavish ballrooms which can host up to 850 guests for a seated dinner and 1500 for a convention, conference or reception. Enjoy local southern-inspired cuisine at Southern Art restaurant, serving breakfast, lunch and dinner inspired by our acclaimed celebrity chef restaurateur and cookbook author Art Smith. Meet friends and colleagues at Bourbon Bar and sip your way through our 70 hand selected craft bourbons. Or enjoy a workout in our fitness center or a swim in our outdoor saltwater pool. Pamper yourself in our newly-renovated Jurlique Spa at InterContinental Buckhead Atlanta where we combine our expertise in growing and crafting pure and effective skin care with holistic therapies from around the world.

Visit our website at: http://www.intercontinentalatlanta.com

Your day to day

Inspect, stock and maintain the VIP Club Lounge in a clean and orderly manner and pro mote a relaxing and enjoyable environment. Ensure the security of the guest by verifying guest registration.

Duties and Responsibilities

FINANCIAL RETURNS

·  During each shift, check all supplies to ensure adequate stock; replenish from the stock room as necessary and proper requisitions are completed to prevent outstanding budgetary food cost.

PEOPLE

·  Promote team work and quality service through daily communications and coordination with other departments.

GUEST EXPERIENCE

·  Welcome guests in a friendly, prompt and professional manner and be knowledgeable of services in the local areas.
·  Ability to make suggestions to Club Lounge Guest of specific hotel offerings, as well as highlights, points of interest and destinations in City if Atlanta, Midtown & Buckhead.
·  Making sure place settings are cleared and ready for next guest.
·  Assist in creative display of meal offerings communicating with IRD Manager on items to be served
·  Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up.
·  Respond appropriately to guest complaints. Make appropriate service recovery gestures in order to ensure total guest satisfaction.
·  Conversational confidence with VIP Guests – checking on each in Lounge area regularly.

RESPONSIBLE BUSINESS

·  Complete all Club Attendant duties and maintain the cleanliness of equipment used and all areas related to the Club Lounge throughout shift.
·  Maintain proper temperature for the comfort of the guest.
·  Print reports and/or complete paperwork at the end of shift.
·  May assist with other duties as assigned.
·  Referee access to Club Lounge to only authorized Guests or Guest paying for Club Lounge Access during their stay.
What we need from you

QUALIFICATIONS AND REQUIREMENTS

High School diploma or equivalent plus one year experience in a similar environment. Must speak fluent English.

This job requires ability to perform the following:

·  Frequently standing up and moving about the facility
·  Carrying or lifting items weighing up to 25 pounds
·  Handling objects, products and equipment
·  Push & Pull Carts between 15 & 25 lbs.
·  TIPS Trained (Certified) to serve alcohol.

Other:

·  Communication skills are utilized a significant amount of time when interacting with clients and the guests.
·  Reading and writing abilities are utilized often.
·  Basic math skills are used frequently.
·  May be required to work nights, weekends, and/or holidays.