Bellperson (Full-time) l InterContinental Miami Hotel

Job description

Description

About us

As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand. Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world.

A Shining Star Among Downtown Miami Hotels, the InterContinental Miami features the city's premier accommodations, convention, and meeting facilities. Overlooking sparkling Biscayne Bay, we provide a secure, inviting environment in a well-established area of the city. Priding ourselves on being ONE GREAT TEAM , fifth year in a row honored one of the TOP WORKPLACES of South Florida by the Sun Sentinel.

Your day to day

Assist incoming and outgoing guests in transporting luggage to and from guest rooms.

DUTIES AND RESPONSIBILITIES:

·  Promptly and safely transport luggage to and from guest rooms.  May secure, tag and store luggage at guest’s request.
·  Explain and promote hotel facilities, outlets, and services to guest and provide information to guests regarding local attractions and activities.
·  Respond appropriately to guest complaints.  Inform supervisor of major problems, complaints, disturbances or dissatisfied guests. 
·  Promote team work and quality service through daily communications and coordination with other departments. 
·  May regularly inspect and clear hotel entrance and surrounding areas of litter and debris.
·  Perform other duties as assigned which may include but is not limited to accepting dry cleaning from guest and secure for pick up by dry cleaning company; delivering clean laundry or guest mail/messages, or sundry items to guest rooms, and responding to other special requests.
What we need from you

High School diploma or equivalent, plus some guest service experience or hotel experience preferred.  Must speak fluent English.  Other languages preferred.

This job requires ability to perform the following:

·  Carrying, pushing, or lifting items weighing up to 100 pounds
·  Moving about the public areas
·  Handling objects such as luggage
·  Bending, stooping, kneeling

Other:

·  Communication skills are utilized a significant amount of time when interacting with clients, guests and employees.
·  Reading and writing abilities are utilized often when completing departmental records/logs, reading road signs, etc..
·  May be required to work nights, weekends, and/or holidays.
What we offer

In return we will give you a competitive financial and benefits package which may include healthcare support, dental, vision, disability and life insurance support, and a matching 401k plan. Hotel discounts worldwide are available as well as access to a wide variety of discount programs and the chance to work with a great team of people. Most importantly, we'll give you the room to be yourself.

IHG is an equal opportunity employer: Minorities/ Females/ Veterans/ Disabled.