Banquet Server - On Call - Crowne Plaza Atlanta Airport

Job description

Description

About us

At Crowne Plaza ® , we want our guests to feel able to do their best, achieve their goals and be recognized for their success.  To help them we need you to stay One Step Ahead and:

·  Create confidence – by being an expert at what you do; by acting and looking the part and adapting your style to match your guests’ pace in all you do.
·  Encourage success – by supporting and respecting your guests and their goals; by recognizing them and making them feel valued and important; and offering thoughtful choices to help them feel restored and balanced.
·  M ake it happen – by being perceptive to your guests’ needs; by taking ownership for getting things done and working seamlessly with others to help guests be successful.
Your day to day

Job Overview for Banquet Server

Provide prompt and courteous food and beverage service to guests during banquet/catering functions.

Duties and Responsibilities

FINANCIAL RETURNS

·  Properly store all reusable goods.

PEOPLE

·  Perform other duties as assigned which may include assisting with set up and break down of function space, and plating of meals.

GUEST EXPERIENCE

·  Serve menu items to guests in a prompt and courteous manner and according to the banquet event order; time the service of courses to correspond with the dining pace of the guests.
·  Respond to guest inquiries and special requests promptly and professionally to ensure guest satisfaction; notify supervisor of guest complaints or unusual situations.

RESPONSIBLE BUSINESS

·  Perform pre- and post-shift side work; set-up, condiments, etc.
·  Clear tables after service. Remove trays of dirty dishes, silverware and glassware to kitchen for cleaning.
What we need from you

QUALIFICATIONS AND REQUIREMENTS

Basic reading and writing.  Food service experience with general knowledge of banquet operations.

This job requires ability to perform the following:

·  Handling, carrying or lifting items weighing up to 75 pounds (tables, chairs, trays, etc.)
·  Moving about the function areas.
·  Bending, stooping, kneeling

Other:

·  Communication skills are utilized a significant amount of time when interacting with guests, cooks, wait staff, and supervisors.
·  Alcohol awareness certification and/or food service permit or valid health/food handler card as required by local or state government agency.
·  Reading and writing abilities are utilized often when taking orders, completing paperwork, etc.
·  Mathematical skills, including basic math are used frequently.
·  May be required to work nights, weekends, and/or holidays.