Associate Brand Manager, Global Brand Experience Holiday Inn Express

Job description

Description

About us

Bringing True Hospitality to the world.

We want to welcome you to a world of bringing True Hospitality to everyone. When you join us at IHG®, you become part of our global family. A welcoming culture of warmth, honesty and a passion for providing True Hospitality.

We pride ourselves on letting your personality and passions shine, recognizing the individual contribution you make and supporting your ambition to learn and create your own career path. In making a difference to our guests and owners, colleagues and communities, every day is a chance to create great and unique experiences, in your own way.

With over 370,000 colleagues in nearly 100 countries sharing our values, there’s countless opportunities at your fingertips.

We’re growing; grow with us

Your day to day

Purpose of the Role:

Serve as a brand champion to IHG’s largest brand- Holiday Inn Express, with over 2,500 hotels globally.  Always keep the hotel owner, operator and guest top of mind, with a focus on driving product innovation in the Limited Service hotel segment.   Support the brand team with essential functions including invoicing, data reporting, and spearheading creative solutions for the brand experience space.

Key Accountabilities:

·  Assist the department VP, directors and managers in centrally managing and developing global guest experience hallmarks such as breakfast, sleep, and service.
·  Manage day-to-day relationships with agency(s) and fulfillment vendor(s) to ensure timelines are met and costs are well managed. Follow up, as appropriate, on status updates and action items to maintain project progress.
·  Mine guest insights database to provide further color and/or clarification on guest satisfaction scores. Communicate trends, key highlights, and risks/opportunities in an executive summary format to Director/VP. 
·  Eager to work collaboratively and cross-functionally with multiple stakeholders. Able to perform both independently and as part of a team, particularly if an initiative spans across multiple brands or departments.
·  Prepare a variety of departmental reporting/presentation materials, gathering and summarizing information from various sources as requested. Create spreadsheets or dashboards for ongoing reporting on key initiatives.
·  Coordinate production of promotional and program materials, including support tools for both hotels and field operations teams.
·  Monitor departmental budgets to include vendor billing, estimates, invoice coding and tracking, end of month reconciliation, etc. Report discrepancies or budgetary issues to Director or VP.
What we need from you

Education

• Bachelor’s degree in Marketing, Business, or a relevant field of work or an equivalent combination of education and work experience.

Experience

• 2 to 5 years progressive work related experience in a corporate marketing environment and/or Hotel Operations with demonstrated proficiency in one or more functions related to position, including multiple project management. Latin-American market knowledge.

Technical Skills and Knowledge:

·  4-6 years of experience working in client or agency-side product marketing and development
·  Extremely detail-oriented
·  Strong communication skills for both internal and external outlets
·  Knowledge of franchise operating model and/or experience working in a hotel is a plus
·  Demonstrated ability to implement and track multiple projects at one time.
·  Demonstrated organizational skills and follow-through in tracking ongoing processes.
·  Demonstrated ability to maintain a consistent, high-quality customer-focused organization.
·  Demonstrated knowledge of marketing principles.
·  Demonstrated problem solving and analytical skills, and ability to use the results of analysis to make effective program-related decisions.
What we offer

We’ll reward all your hard work with a great salary and benefits – including great room discount and superb training.

Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care, that you notice the little things that make a difference to guests as well as always looking for ways to improve - click here to find out more about us.

IHG is an equal opportunity employer: Minorities / Females / Disabled / Veterans