At Crowne Plaza®, we want our guests to feel able to do their best, achieve their goals and be recognized for their success. To help them we need you to stay One Step Ahead and:Create confidence – by being an expert at what you do; by acting and looking the part and adapting your style to match your guests’ pace in all you do. Encourage success – by supporting and respecting your guests and their goals; by recognizing them and making them feel valued and important; and offering thoughtful choices to help them feel restored and balanced.Make it happen – by being perceptive to your guests’ needs; by taking ownership for getting things done and working seamlessly with others to help guests be successful.
Your day to day
• Help the Technology Manager to maintain full up-to-date systems full set of manuals in the Technology Department.• Escalate the issues to the Asst. Technology Manager and the vendor support whenever required.• technology Coordinator to ensure that the computer room & PABX room are locked & access restricted to authorized personnel.• Follow the IT Standards and assist Technology Manager while implementing any system.• Technology Coordinator should assist the Assistant Technology Manager to make sure all the internal computers and related equipment are PCI compliant.• Assistant Technology Manager must ensure that all critical equipment (Servers, Interfaces….) are protected by UPS & the UPS is connected to the Emergency Power Generator.• Technology Coordinator should assist the Assistant Technology Manager to maintain a log for all problems and all maintenance calls.• Help the Asst. Technology Manager to maintain a full up-to-date inventory for all computer and related hardware including telecommunications-related computer equipment. Detailing Purchase date, Price, Serial Number, Model Number, expected replacement date, and maintenance where applicable.• Help the Asst. Technology Manager to maintain a full up-to-date Software list including all operating systems backed up by the original licenses or invoice, detailing Software licenses, Purchase date, Price (where applicable), release number, and maintenance (where applicable)• Help the Asst. Technology Manager to maintain a full up-to-date inventory per PC, all Software applications installed including location and release number.• Help the Asst. Technology Manager to maintain a full up-to-date schematic diagram, identifying all main systems including interfaces, reservation system, E-Mail and Call Accounting System.• Help the Asst. Technology Manager to maintain a full up-to-date schematic diagram; identify all cabling routes and clear & exhaustive labeling.• Help the Asst. Technology Manager to maintain a full up-to-date diagram or listing identifying all patching information for the IT Patch Panel(s). (Fully documented)
What we need from you
Required Skills –• Demonstrated ability to interact with customers, employees, and third parties that reflects highly on the hotel, the brand, and the Company.• Working knowledge of local area networks and Microsoft WindowsProblem-solving, reasoning, motivating, organizational and training abilities.• Good writing skills Qualifications –• Bachelor’s degree in Computer Science, Information Technology, or related field. Experience –• 3 years related experience or an equivalent combination of education and work-related experience.
What we offer
Considering your experience and competency for this particular role we would offer you an attractive benefit. Join our family. As in all families, we share a number of values and criteria that are useful for the common good. As a team, we work better: we trust each other, we make good choices and we open our perspectives. You need to be involved: for example, by noticing the details that will make the difference for customers, and constantly seeking to improve things.