Assistant Housekeeping Manager, Hotel Indigo & Holiday Inn Express Singapore Katong

Job description

Description

About us

At  Hotel Indigo®  our team members are full of neighbourhood knowledge; they know where to find the hidden gems worth exploring. That’s the Hotel Indigo way. That’s where you come in. When you’re part of the Hotel Indigo brand you’re more than just a job title.

At Hotel Indigo we look for people who are energetic, approachable and cultured with a sense of fun; always curious to discover more and share thoughtful suggestions with our guests.
Join us as a   Assistant Housekeeping Manager  in  Hotel Indigo Singapore Katong & Holiday Inn Express Singapore Katong.  You’ll have ambition, talent and obviously, some key skills. Because, for this vital role, we’re looking for someone who can
Your day to day

Financial returns:

·  Monitor budget and control expenses with a focus on increasing productivity.
·  Maintain proper inventory levels, managing cost per room for supplies and labour (example: bed & bath linen reuse and laundry operation).

People:

·  Manage day-to-day staffing requirements, plan and assign work, and establish performance and development goals for employees. Provide mentoring, coaching and regular feedback to help manage conflict and improve employee performance.
·  Educate and train all employees in compliance with governmental and safety regulations. Ensure staff is properly trained and has the tools and equipment to carry out job duties.
·  Promote teamwork and quality service through daily communication and coordination with other department heads.
·  May assist with deep cleaning projects and/or assist housekeeping staff during high volume periods.
·  To ensure staff in housekeeping annual leave and public holiday leave are cleared as per schedule.

Guest experience:

·  Inspect all assigned rooms and public areas to ensure furnishings, guest rooms, equipment, linens, and public areas are clean and in good repair to meet guest satisfaction. Advise team of deficiencies and instruct on corrective action. Provide adequate retraining as needed.
·  Routinely perform all housekeeping duties necessary including making beds, and vacuuming and cleaning guest rooms to ensure guest satisfaction.
·  Respond to guest complaints, special requests and ensure corrective action is taken to achieve complete guest satisfaction.
·  Carry out special needs and requests of all guests.

Responsible business:

·  Maintain and order supplies and equipment in a timely and efficient manner while minimising waste and maintaining “green” initiatives (example: container recycling and cleaning agents).
·  May maintain procedures for security of lost and found items.
·  Close liaison with Engineering department on Perpetual Preventive Management (PPM program) daily.
·  To carry out monthly checklist for guest room condition and status in terms of furnishing and fittings.
·  To ensure the periodical cleaning schedule for both guest rooms and public area are duly carried out.
·  Perform other duties as assigned and may also serve as manager on duty.
What we need from you

Reporting to the Executive Housekeeper, you will be the number 2 of the housekeeping department supervising a team.

Preferably Diploma / secondary education / equivalent with minimum one year of experience in similar capacity in the hospitality industry. Must be able to speak local language(s).

 

What we offer

In return for your hard work, you can look forward to a highly competitive salary and benefits package, including

Duty Meals

Birthday Off

Medical Benefits

Dental Benefits

Insurance Coverage

25-50% F&B Discount at restaurants within IHG Singapore Hotels

Special Employee Rate at all IHG Hotels worldwide

Room to Grow Opportunities