Analyst IT Process Management
Gurgaon (Gurgaon) IT development
Job description
Description
Day to Day
· Key Accountabilities
· Perform root cause analysis for problems and process improvements of a diverse cross functional scope to influence process efficiency.
· Perform the streamlining of processes and/or change improvements of operational business practices via analysis and interpretation of current policy, procedure and business needs.
· Identify and document customer objectives, business needs and processes / workflows.
· Perform process implementations in cooperation with key stakeholders to ensure successful rollout, delivery and sustainability to ensure benefits realization.
Day to Day
· Key Collaborative Network
· Consults and advises stakeholders on methods to achieve customer objectives, business needs and processes / workflows.
· Actively participates in industry groups to stay abreast of trends and best practices, with the ability to translate them into recommended methods and techniques for obtaining solutions.
· Consults with stakeholders on business implications of recommended process design or improvements.
· REQUIRED QUALIFICATIONS
Education
· Bachelor's or Master's Degree in a relevant field of work or an equivalent combination of education and work related experience.
· Ideal candidates will hold or be in the process of obtaining a certification in a process improvement discipline (e.g. Lean Six Sigma certification, Certified Business Process Professional (CBPP), Certified Business Process Improvement/Reengineering Practitioner (BPR), etc.)
Day to Day
Experience
· Typically a minimum of 5+ years of progressive work related experience with demonstrated proficiency in multiple disciplines, technologies, or processes related to the position.
Technical Skills and Knowledge
· Demonstrated analytical thinking/quantitative, reconciliation, planning, organizational and time management skills to include summarizing information and clearly identifying key elements, patterns, results or relationships.
· Demonstrated experience in the application of statistical methods, mathematical techniques, forecasting, cost-benefit analysis and related analytical tools.
· Demonstrated systematic investigational skills – include gathering and analyzing data from multiple sources.
· Demonstrated reasoning capability. Ability to solve practical problems while dealing with a variety of concrete variables during situations in which only limited standardization exists.
· Demonstrated understanding of project management principles and processes including mapping/modeling and business process reengineering.
· Understanding of implications of business requirements on the application(s).
· Awareness and knowledge of market trends, business strategies and technology and their interrelationships.
· The ability to translate applied rules, regulations, policies and procedures to all audiences
· Demonstrated verbal and written communication skills with the ability to communicate with all levels within an organization in addition to external audiences
· Technical writing skills are a plus.
· Able to confidently utilize MS Word, MS Excel, MS SharePoint & MS Visio
· Advanced experience in mentoring and leading project teams in business process improvement initiatives
· The ability to maintain discretion and confidentiality
Day to Day
Personal Competencies:
· Team Player
· Self Driven
· Communicates effectively
· Sees the value in building and fostering relationships
· Plans, prioritizes and sees what is critical
· Remains flexible and positive in an environment of change
· ACCOUNTABILITY
Number of employees supervised: Direct______0___ Indirect_____0_____