Team Leader

Job description

As one of the Best Big Companies to Work For, we have a rich history of loving our customers and looking after our teams.

We understand that success is achieved through our people, and we are searching for a committed and passionate Team Leader to join our growing business.

As Team Leader you will work as a Retail Assistant and receive a £2 per hour supplement for the time that you manage shifts.

Key responsibilities include:

Maximise profit:

·  Have a clear focus on delivering great availability for your customers.
·  Play an active role in your store to “sell a £1 & save a £1” to help drive sales.
·  Deliver on all agreed actions set for you by your line manager.

Engage, develop & retain great people:

·  Proactively support and work with the Talking Shop Rep in your store.
·  Support team engagement in your store.
·  Play a part in creating an inclusive culture where everyone can be their best.
·  Take a proactive approach to personal development and share your own knowledge to support up-skilling the team.

Doing the right processes and doing them right:

·  Complete any actions set for you by your line manager on the back of the daily floor walk focusing on what the customer sees.
·  A positive approach to service, both in store and at the doorstep always aiming to be the best place to shop.
·  Follow and implement all cash handling and security policies & processes.
·  Play your part in providing the best digital service through implementing all “One Best Way” processes.

Leadership:

Your leadership approach should be at the heart of everything you do, to get the best from your team to give the best to our customers:

·  Love your customers by being approachable.
·  Look after our own by being respectful.
·  Work together by being enthusiastic.
·  Hate waste by taking action.
·  Care about the business and our people by being considerate.

Required skills & experience:

·  Experience in a retail management or supervisory role ideal but not essential.
·  Communicates effectively with every colleague to deliver store tasks first time, every time.
·  Plans and organises the shift, using every member of the team.
·  Provides balanced feedback when needed to improve the performance of every colleague.
·  Sets the pace of the team, when on shift, by being hands on to deliver a great store.

What We Offer:

·  15% discount in all Iceland and The Food Warehouse stores.
·  28 days holiday (including Bank Holidays).
·  Christmas vouchers – increasing with length of service.
·  Refer a Friend scheme.
·  Christmas saving schemes.
·  Long service awards.
·  Option to join a healthcare plan.
·  Grocery Aid for free and confidential financial, emotional and practical support.
·  Clear career pathways with opportunities for development and progression.
·  A supportive and inclusive work environment.

Apply now to join the team and start your Iceland story!