Maintenance Helpdesk Coordinator

Job description

Here at Iceland we’re different. We care. We’re not a dull stuffy corporate. We’re one big team. A diverse group of people who get stuck in and work together. If this is how you like to work then please read on. ……..

We have a fantastic opportunity for a Retail Service Coordinator   to join our Central Services team within our head office in Deeside, near Chester.

Purpose of role:

We are looking for an individual who have a commitment to customer satisfaction and an ability to multi-task. Who can provide an effective helpdesk service to internal and external stakeholders as well as providing efficient and cost-effective resolution of all maintenance issues.

Detail of Duties/ Responsibilities:

·  Handle in and outbound calls.
·  Dealing with queries and complaints quickly and efficiently
·  Log jobs on internal system and ensure they are attended to within given timescales
·  Ensure stores are updated on all jobs/courtesy calls
·  First point of contact for Stores, Contractors and Suppliers
·  Send weekly reports to contractors to ensure jobs are completed in a timely manner and that they adhere to key performance targets
·  Liaise with contractors, colleagues, external suppliers and stores to maintaining good relationships.
·  Ensure PPM attendances are raised on our internal system by relevant contractor and that up-to-date PPM certificates are received and logged as per internal procedures.

Key Skills:

·  Help desk experience within FM/Maintenance sector (desirable)
·  Excellent communication skills with the ability to develop and maintain good relationships.
·  Positive and proactive "can do" attitude
·  Able to adapt and manage change as and when the business requires
·  Computer literate with excellent standard of IT skills and knowledge of Microsoft Office
·  Ability to prioritise issues reported by stores
·  Ability to self-motivate, problem solve and work under pressure.
·  Willing to go the extra mile to deal with a difficult situation
·  Ability to work on own initiative as well as part of a team

Make a difference to your career, we expect a lot but you’ll get a lot back in return. We will help you grow and develop your career and give you the freedom to show that you really care.

Alongside this we can offer you:

·  A very competitive salary with an excellent benefits package
·  25 days holiday, plus 8 days bank holiday
·  15% store discount, 30% club individual restaurant discount
·  Free Parking
·  Highly subsidised restaurant onsite with our own Michelin Star Chef!
·  Subsidised Costa onsite
·  Discounted gym membership
·  Charity fundraising events
·  Educational sponsorship
·  Enhanced maternity/paternity leave
·  Long service awards
·  Reward & recognition
·  Online discounts at over 150 retailers and cashback on shopping, holidays, insurance and more!

Be Proud. Be brave. Be everything that makes us different. Be Iceland.