Executive Resolution Advisor
Wales (Rotherham) Sales
Job description
Do you have great attention to detail? Do you enjoy being in a customer facing environment? Do you have excellent written and verbal communication skills?
Here at Iceland we’re different. We care. We’re not a dull stuffy corporate. We’re one big team. A diverse group of people who get stuck in and work together. If this is how you like to work then please read on.
We are looking for a Customer Focused, driven Advisor to work within our Customer Care team within Executive Resolution.
Overall Purpose of the role is to respond and resolve all customer communications that are made to the board of Executives.
Key Responsibilities:
· Respond and resolve all customer contacts sent to the Executive Board Directors, as well as case managing damage and injury complaints beginning to end.
Key Skills:
· Highly organised, problem solver, strong written and verbal skills. Confident in liaising with different departments to get necessary information to put a resolution in place. Able to provide excellent customer care skills in terms of empathy, enthusiasm and confidence. Excellent telephone manner. Detail focused.
· Understands the responsibility of communicating on behalf of directors with a tenacious attitude to resolving complaints beginning to end. Always customer focused.
Experience:
· Strong typing skills, Customer Care experience, Experience with Microsoft apps
Make a difference to your career, we expect a lot but you’ll get a lot back in return. We will help you grow and develop your career and give you the freedom to show that you really care.
Alongside this we can offer you:
· 15% discount in Iceland stores
· 30% discount at Club Individual Restaurants
· 33 days holiday (including bank holidays)
· Pension (NEST)
· Free onsite parking
· Onsite electric car charging ports
· Subsidised staff restaurant and Costa Coffee
· Christmas vouchers
· Refer a Friend Scheme
· Christmas Savings scheme
· Discounted dry cleaning
· Long service awards