Deputy Manager

Job description

As one of the Best Big Companies to Work For, we have a rich history of loving our customers and looking after our teams.

We understand that success is achieved through our people, and we are searching for a committed and passionate Deputy Manager to join our growing business.

As Deputy Manager you will work in collaboration with the Store Manager to maximise profit, lead the team, deliver a seamless operation and ensure the success of our store.

Key responsibilities include:

Maximise profit:

·  Play an active role in all areas of store performance, reviewing sales, operations, and digital performance weekly to identify priorities and drive actions to improve results.
·  Focus on delivering great availability and cost controls through excellent processes.
·  Create a culture of "sell a £, save a £" to maximise store sales and profit.
·  Deliver on all agreed KPIs.

Engage, develop & retain great people:

·  Support the Store Manager with Talking Shop and work well with the Talking Shop representative.
·  Drive team engagement by communicating effectively and showing appreciation and respect for every team member.
·  Foster an inclusive culture where everyone can be their best at work.
·  Take a proactive approach to upskilling the team using all available resources, development options, and on-the-job coaching to grow talent and improve capability.
·  Manage the team effectively using performance processes and continuous conversations.

 

Doing the right processes and doing them right:

·  Ensure a store walk is completed daily to focus on what the customer sees and take relevant action.
·  Role model a proactive approach to service, both in-store and at the doorstep, always aiming to be the best place to shop.
·  Ensure all cash handling and security policies and processes are fully implemented in the store.
·  Deliver the best digital service by implementing all "One Best Way" processes in the store through the team.
·  Ensure legal compliance across all areas to minimise any risk to the business.
·  Implement all health and safety policies and processes fully in the store, keeping teams and customers safe.

Leadership:

·  Lead by example to get the best from the team and provide the best service to customers.
·  Be approachable and respectful to customers and colleagues.
·  Work together with enthusiasm and take action to reduce waste.
·  Show consideration for the business and its people.
·  Take full responsibility for the store operation, colleagues, and customers in the Store Manager’s absence.
·  Communicate effectively, having regular conversations and listening to understand.
·  Plan in advance, prioritising key tasks and activities.
·  Set the pace of the team by being hands-on to deliver a great store.
·  Solve problems by making the right decisions for the store.
·  Coach the team by asking the right questions to drive performance and help them be their best.
·  Delegate tasks at the right time to the right colleagues.
·  Motivate the team to deliver consistent operational standards.

Required skills & experience:

·  Proven experience in a retail management role.
·  Strong leadership and team management skills.
·  Excellent communication and interpersonal skills.
·  Ability to work in a fast-paced environment and manage priorities.
·  Customer-focused with a passion for delivering outstanding service.
·  Strong problem-solving and decision-making abilities.
·  Flexibility to work across different stores.

What We Offer:

·  15% discount in all Iceland and The Food Warehouse stores.
·  33 days holiday (including Bank Holidays).
·  Christmas vouchers – increasing with length of service.
·  Refer a Friend scheme.
·  Christmas saving schemes.
·  Long service awards.
·  Option to join a healthcare plan.
·  Grocery Aid for free and confidential financial, emotional and practical support.
·  Clear career pathways with opportunities for development and progression.
·  A supportive and inclusive work environment.

Apply now to join the team and start your Iceland story!