Business Analyst

Job description

As one of the Best Big Companies to Work For, we have a rich history of loving our customers and looking after our teams.
Success is achieved through our people, and we are looking for a technically fluent, data‑aware Business Analyst to join our growing business on a permanent basis.

This is not a traditional “requirements gatherer” BA role — we need someone who can bridge the gap between business and IT , engage confidently with technical teams, and work hands‑on with data to validate how systems behave.

In this role, you can expect to:

Business Analysis & Change

·  Capture and document business requirements across projects.
·  Work with Architecture, Development, Testing and Product teams to shape solutions.
·  Translate business problems into clear system and data requirements.
·  Support process optimisation and efficiency through better use of systems and data.

Technical & Data Responsibilities

·  Use SQL (or similar) to query, analyse and validate data.
·  Build simple Power BI reports or data views.
·  Understand core data structures, schemas and relationships.
·  Contribute to discussions on APIs, integrations and data contracts.
·  Work with technical teams to understand system architecture and data flows.
·  Validate system outputs against source data and transformation logic.

Project Delivery & Support

·  Support end -to-end delivery of key projects, ensuring timelines, quality and business benefits are achieved.
·  Produce clear project documentation (user stories, acceptance criteria, data requirements etc..)
·  Assist with test planning and execution, including functional testing and data validation.
·  Contribute to the ongoing maintenance and improvement of existing systems, helping the squad meet SLAs.

You should apply if you have:

Technical & Data Skills

·  Ability to write and interpret SQL; comfortable analysing and validating data.
·  Experience with Power BI or similar tools for basic reporting and exploration.
·  Able to understand and analyse APIs, data contracts, schemas and system‑to‑system communication.
·  Awareness of core technology concepts such as databases, integrations, data flows and UI vs backend fundamentals.

Business Analysis & Delivery Skills

·  Experience in agile delivery, writing user stories and managing backlogs.
·  Familiarity with Azure DevOps or similar tooling.
·  Strong analytical and requirement‑refinement skills.
·  Ability to work with both business and technical teams to define actionable solutions.
·  Excellent communication, facilitation and stakeholder management.

The type of BA who thrives here will:

·  Be curious and confident exploring data to understand real behaviour.
·  Enjoy understanding how systems actually work, not just capturing user requests.
·  Translate between business and technical perspectives.
·  Be proactive, collaborative and comfortable challenging assumptions.
·  Have a passion for improving processes, systems and user experience.

What to expect from us:

·  15% discount in Iceland stores
·  30% discount at Club Individual Restaurants
·  33 days holiday (including bank holidays)
·  Free onsite parking
·  Onsite electric car charging ports
·  Subsidised staff restaurant and Costa Coffee
·  Christmas vouchers
·  Refer a Friend Scheme
·  Christmas Savings scheme
·  Discounted dry cleaning
·  Long service awards