Business Analyst

Job description

As one of the Best Big Companies to Work For, we have a rich history of loving our customers and looking after our teams.

We understand that success is achieved through our people, and we are searching for a committed and passionate Business Analyst to join our growing business on a permanent basis.

Purpose of the role:

·  Business Analysis - To facilitate, coordinate and document detailed business requirements regarding the business change agenda (project or work package). 
·  To work directly with the relevant IT development team or cross functionally as appropriate to articulate and ascertain the feasibility of the business change and mediate cross functionally regarding potential solutions.
·  To aide in the development of new solutions to meet business change requirements. 
·  To assist internal customers in the management and development of their business processes to create efficiency and value. 
·  To assist in the management of key IT projects, work packages from their inception to ensuring they are completed:
·  to the agreed timescales and milestone plan
·  with the desired deliverables of the appropriate quality
·  achieving the appropriate benefits schedule
·  report writing: this will incorporate writing the business terms of reference, writing the business requirements documentation – in readiness for the developers to commence coding, project highlight reporting etc.
·  testing: to assist as and when required
·  Working with the Service Delivery team regarding service transition
·  To support the Squad in both the maintenance and support of existing systems to meet (or exceed) Service Level Agreements (SLAs).

Key Accountabilities/ Tasks:

Project or Work Package:

·  Act as IT and first point of contact within the given business area(s)
·  Work with business users to identify solutions for business problems or opportunities
·  Development and the delivery of requirement documentation (such as TOR, Business Requirements, project life cycle documentation, test scripts & user guides etc.)
·  Once the requirements have been approved, create the Product Backlog (epic’s, features, user stories and tasks)
·  May be asked to coach new starters and business stakeholders when handing over solutions

Day to Day

·  Accountable for the performance of activities related to the support of existing systems
·  Ensure an Account Management relationship is developed within the given business area of responsibility
·  Provide regular Project / work package / account management information updates within agree deadlines incorporating project life cycle documentation
·  Educate and influence the business users in understanding the importance and capability of systems, data management and business process
·  Keep up to date with industry best practices; provide training and documentation where required
·  Perform miscellaneous job-related duties as assigned

Working with the wider IT team to:

o    help develop the IT strategy and milestone plan for IT

o    help coordinate the delivery of all IT projects

o    provide support to other Business Analysts, Project Leaders, and Project Mangers etc.

KPIs

Manage and keep up to date individual project documentation to include the following:

·  Proposal, Terms of Reference
·  Request for Information (RFI) / Request for Proposal (RFP) / Invitation to Tender (ITT)
·  Business Requirements Analysis and relevant Documentation including user stories
·  Design documentation
·  Product backlogs
·  Implementation and transition plans
·  Periodic Reporting for the IT leadership team
·  Relevant project documentation and user guides

Adherence to the agreed / approved project :

·  Timescale
·  Deliverables

QUALIFICATIONS/KNOWLEDGE/EXPERIENCE:

·  No minimum qualifications are required, although formal qualifications would be an advantage
·  Experience of working in an agile environment and the management of a product backlog
·  Knowledges of Microsoft Azure DevOps would be an advantage
·  Excellent communication and coordinating skills will ability to gather and challenge requirements
·  Experience of a fast-paced retailer, supply chain or similar environment would be an advantage
·  Development Lifecycle
·  Analysis capability to work with business users and IT development teams to turn business problems into system solution requirements
·  This includes soft skills such as holistic thinking and problem solving
·  Management
·  Skill in organising resources and establishing priorities
·  Strong communication and relationship management skills are a must

What to expect from us:

·  15% discount in Iceland stores
·  30% discount at Club Individual Restaurants
·  33 days holiday (including bank holidays)
·  Free onsite parking
·  Onsite electric car charging ports
·  Subsidised staff restaurant and Costa Coffee
·  Christmas vouchers
·  Refer a Friend Scheme
·  Christmas Savings scheme
·  Discounted dry cleaning
·  Long service awards