Team Leader- Spa

Job description

· Provide guidance to clients on the procedures at the spa.
· Answer telephone calls, provide accurate information and handle appointments.
· Keep the reception area clean and conducive for clients.
· Introduce new beauty products to clients and educate them on their uses and benefits.
· Keep clients updated on currently available promotions and discounts in services offered and process payments.
· Assist in getting client feedback on level of services delivered in order to improve on service delivery.

Desired profile

Qualifications :

*Ideally with a relevant degree or diploma in Hospitality or Tourism management. Minimum a year of work experience as a Spa Receptionist/ Or Desk Assistant in hotel operations.

*Excellent phone etiquettes and communicational skills are a must.