Team Leader - Outlet

Job description

The Team Leader - Outlet is responsible for supporting the daily operations of the restaurant while ensuring exceptional guest experiences, efficient service delivery, and adherence to luxury hospitality standards. The role serves as a key link between management and operational colleagues, providing hands-on supervision during service periods, maintaining quality standards, and supporting the development of the outlet team.
Main Duties:

· Support the day-to-day operation of the outlet, ensuring smooth service flow, operational efficiency, and exceptional guest experiences.
· Lead and supervise colleagues during service periods, ensuring adherence to established service standards, grooming requirements, and operating procedures.
· Assist in delivering personalized and attentive service, proactively engaging with guests and addressing requests, concerns, and feedback in a professional manner.
· Monitor food and beverage service standards to ensure quality, presentation, accuracy, and consistency are maintained at all times.
· Demonstrate comprehensive knowledge of menu offerings, ingredients, promotions, and beverage selections to support guests and team members effectively.
· Coordinate closely with culinary and beverage teams to ensure seamless communication and timely delivery of orders.
· Support reservations management, table allocations, VIP arrangements, and special occasions to enhance the overall guest experience.
· Drive sales and revenue opportunities through effective upselling, menu recommendations, and guest engagement initiatives.
· Assist in training, coaching, and mentoring colleagues to enhance product knowledge, service techniques, and operational performance.
· Conduct shift briefings and communicate important operational updates, promotions, guest preferences, and service expectations.
· Monitor outlet cleanliness, ambiance, equipment condition, and overall presentation to ensure compliance with brand standards.
· Support inventory controls, operating supplies management, and cash handling procedures in accordance with established guidelines.
· Ensure compliance with food safety, hygiene, sanitation, health and safety regulations, and company policies.
· Assist outlet management with administrative tasks, reporting requirements, and operational follow-up as required.

Desired profile

Qualifications :

·  Diploma or certification in Hospitality Management, Hotel Management, or a related field is preferred.
·  Minimum 2-3 years of Food & Beverage experience, including supervisory experience within a restaurant or luxury hospitality environment.
·  Strong knowledge of restaurant operations, food and beverage service standards, and guest engagement practices.
·  Demonstrated ability to lead and motivate colleagues in a fast-paced operational environment.
·  Excellent communication, interpersonal, and customer service skills.
·  Strong problem-solving abilities with a proactive approach to guest satisfaction and service recovery.
·  Good understanding of food safety, hygiene, and health and safety requirements.
·  Proficiency in POS systems and basic Microsoft Office applications is preferred.