Student Trainee - Rooms

Job description

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· 遵循品牌承诺并始终提供优异的对客服务。

Delivers the brand promise and provide exceptional guest service at all times.

· 为其内部客人提供优异的服务。

Provides excellent service to internal customers as appropriate.

· 熟悉酒店产品和服务政策。

Be familiar with the hotel’s products and services and policies.

· 通过礼貌及有效的方式，处理所有宾客及内部顾客的投诉及要求，跟确保问题得以圆满解决。

Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.

· 通过良好的互动，保持宾客及员工关系。

Maintains positive guest and colleague interactions with good working relationships.

Desired profile

Qualifications :

Ideally with a relevant degree or diploma in Hospitality or Tourism management.