Senior Specialist- Transformation Content Enablement

Job description

Senior Specialist – Transformation Content Enablement

Job Location: Shanghai

Must be fluent in: English and Mandarin

We are looking for a highly driven Senior Specialist – Transformation Content Enablement to support the translation and localization of existing Global Care Center (GCC) content and prepares and coordinates draft content for transformation initiatives across ASPAC & EAME. Working with the Transformation Manager and relevant subject matter experts, this role organizes source information and supports content handoffs, language quality checks, and stakeholder coordination.

What you'll do:

· Translate and localize content between English and Chinese, ensuring accuracy and consistency.
· Create and maintain learning, knowledge base, and business transformation content.
· Coordinate content reviews with stakeholders and subject matter experts.
· Develop communications, presentations, FAQs, job aids, and process documentation.
· Manage content quality, terminology, formatting, and governance requirements.
· Track content delivery timelines and stakeholder feedback to support successful project outcomes.
· Maintain accurate content records, version control, and documentation.

Desired profile

Qualifications :

Qualifications:

Experience:

·  3+ years of experience in content development, content enhancement, translation/localization, change enablement, project coordination, or a related discipline.
·  Hospitality, travel, contact center, shared services, transformation, or other complex operational experience preferred.
·  Familiarity with transformation, change adoption, process improvement, or technology enablement concepts preferred.
·  Experience working across countries, cultures, and time zones; ASPAC experience preferred.
· 
Demonstrated experience taking content from draft through review, translation, quality assurance, and final delivery.

·  Excellent proofreading and editing skills, with strong attention to grammar, spelling, tone, terminology, formatting, and consistency.
·  Experience translating complex business, operational, process, or technology information into clear and practical content.
· 
Ability to manage multiple content requests, timelines, stakeholders, and review cycles with limited supervision.

Education:

Bachelor's Degree in related field or equivalent experience.

Computer Skills:

· 
Advanced proficiency in Microsoft Office Suite, especially Word and PowerPoint; working knowledge of Excel.

· 
Good knowledge of content editing, collaboration, translation, and document management tools.

· 
Comfortable working with templates, version control, content libraries, and structured review and approval processes.

Additional Skills/ What You'll Bring:

·  Fluency in English and Chinese, with strong written communication skills in both languages.
·  Strong experience in GCC and hotel operational processes and contribute to the design and implementation of transformation initiative preferred
·  Ability to learn new tools and adapt to changing business needs.
·  Ability to work independently and collaboratively in a team environment.
·  Strong interpersonal skills and ability to work with stakeholders at different levels.
·  Ability to handle business-sensitive information with discretion.
·  Highly organized and detail-oriented, with the ability to manage multiple priorities.
·  Able to work under pressure and meet deadlines.
·  Able to use sound judgment with limited supervision.
·  Able to handle feedback and resolve issues constructively.
·  Flexibility to support regional work across time zones when required.