Sales Manager-Leisure

Job description

Operational

· Ensures professional leisure sales calls using Hyatt's Consultative Selling principles and SMART Selling philosophies.

· Carefully plans leisure sales calls with defined objectives to maximize conversion and guest satisfaction.

· Maintains a detailed knowledge of hotel facilities, features, and services, with emphasis on leisure offerings and experiences.

· Conducts extensive competitor research and maintains excellent product knowledge of the hotel's leisure packages and services.

· Systematically and efficiently calls on allocated leisure accounts within the location, reporting findings and opportunities to the Director of Sales.

· Pre‑qualifies and targets leisure prospects, utilizing the Delphi database to develop effective solicitation strategies that increase the hotel's leisure market share.

· Professionally conducts routine telemarketing activities to identify new leisure business opportunities and follows up on sales leads to convert prospects.

· Meets and greets VIP leisure guests upon arrival and departure, ensuring personalized recognition and care.

· Plans and makes leisure sales trips to current and potential clientele to explore new business opportunities in the leisure segment.

· Entertains and conducts hotel inspections for leisure representatives and delegates whenever required.

· Establishes strong contacts to source information regarding planned and upcoming leisure functions, events, and travel trends.

· Assists Sales Buddy to follow up on all leisure‑related matters in their absence, ensuring continuity of service.

· Reviews and constantly seeks productivity improvements through streamlining leisure sales processes and “taking work out of the system” where appropriate.

· Implements all leisure sales action plans related to responsibility areas as outlined in the hotel's marketing plan.

Financial

· Achieves the monthly and annual personal target contributing to the Sales revenue.

· Develops and reviews Personal Business Plan which is linked to the Hotel's Annual Business Plan.

Marketing

· Conducts extensive competitor research and maintains excellent Product Knowledge of the Hotel.

· Constantly monitors and evaluates local, national and international market trends, and the competitor hotels' sales initiatives, in order to make sure the hotel's sales remain competitive and cutting edge.

· Ensures a high level of exposure for Hotel through direct sales solicitation via telephone, contracts and written communications.

Personnel

· Ensures all associates maintain an updated awareness of Hotel product knowledge, current promotion, policy changes and appropriate internal communication.

· Assists in the recruitment and selection of Sales associates if required. Adheres to hotel guidelines when recruiting and uses a competency-based approach to selecting associates.

· Assists to oversee the punctuality and appearance of Sales associates, making sure that they wear the correct uniform and maintain a high standard of personal appearance and hygiene, according to the hotel and department's grooming standards.

· Maximises the effectiveness of associates by developing each of their skills and abilities through the appropriate training, coaching, and/or mentoring.

· Assists to conduct annual Performance Development Discussions with associates and to support them in their professional development goals.

· Assists to plan and implement effective training programmes for associates in coordination with the Training Manager and Departmental Trainers.

· Encourages associates to be creative and innovative, challenging and recognising them for their contribution to the success of the operation.

· Supports the implementation of The People Philosophy, demonstrating and reinforcing Hyatt's Values and Culture Characteristics.

· Supports the implementation of changes as a result of the Associate Opinion Survey.

Administration

· Ensures that an efficient and accurate filing system, both manuals as well as electronic, is maintained at all times.

· Maintains complete and supported records of all Sales Agreements, Contracts and Quotations for the Hotel.

· Establishes an efficient trace file to ensure that all business booked is properly tracked.

· Submits Sales report to Director of Sales in a timely manner.

· Provides accurate reporting of business booked to the Sales Coordinator for monthly consolidation.