Room Service Assistant Manager

Job description

The Room Service Assistant Manager is responsible for overseeing the day-to-day operations of the in-room dining service, ensuring a high level of guest satisfaction, operational efficiency, and adherence to hotel service standards. Reporting to the All Day Dining Manager, this role plays a key part in delivering exceptional room service experiences while managing staff, optimizing workflows, and maintaining quality and hygiene standards.

Key Responsibilities:

Operational Management

· Supervise and coordinate all aspects of the in-room dining service, ensuring timely and accurate order delivery.
· Assist in developing and implementing service procedures to enhance efficiency and guest satisfaction.
· Monitor order-taking, preparation, and delivery processes to uphold quality and presentation standards.
· Oversee the handling of special requests, dietary requirements, and VIP amenities.
· Ensure compliance with health, safety, and sanitation regulations.

Guest Experience & Service Excellence

· Maintain a guest-centric approach by ensuring prompt and professional service at all times.
· Address guest inquiries, complaints, and concerns, taking prompt action to resolve issues.
· Gather guest feedback to identify areas for improvement and enhance service offerings.
· Collaborate with the All Day Dining Manager to introduce new menu items and promotions.

Team Leadership & Training

· Lead, motivate, and train the in-room dining team to uphold service excellence.
· Conduct regular briefings and training sessions to ensure staff are knowledgeable about menu items, allergens, and service etiquette.
· Assist with staff scheduling, task assignments, and performance evaluations.
· Support a positive work environment that fosters teamwork, professionalism, and continuous improvement.

Financial & Inventory Management

· Assist in monitoring room service sales, costs, and profitability.
· Work with the All Day Dining Manager to control expenses and minimize waste.
· Oversee stock levels of in-room dining supplies and coordinate with procurement to ensure availability.
· Conduct regular inventory checks and ensure proper storage and handling of food and beverage items.

Desired profile

Qualifications :

·  Diploma or degree in Hospitality Management, Food & Beverage, or a related field.
·  Minimum of 2–3 years of experience in food & beverage service, preferably in luxury in-room dining
·  Strong leadership and team management skills.
·  Excellent communication and guest service skills.
·  Knowledge of food safety, hygiene, and service standards.
·  Advanced English Level