Restaurant and Events Manager

Job description

About Hyatt Regency Brisbane

Hyatt Regency hotels and resorts are designed around the power of meaningful connections. The Hyatt Regency brand offers a one-stop experience that puts everything guests need, right at their fingertips, and provides space to work, engage and relax.

Located on Queen Street Mall, five-star Hyatt Regency Brisbane is a premium retreat in the heart of Brisbane’s Central Business District and premium shopping mall. The hotel features 292 well-appointed guestrooms with modern décor, two food and beverage experiences; Lennons Restaurant and Bar and Hibiscus Bar & Terrace, along with 100sqm of flexible meeting space at Executive Studios on lobby level 300sqm of unique space with natural light from the break out terrace located with Hibiscus Bar & Terrace. Other facilities include 24-hour fitness centre and the iconic outdoor 20-metre infinity pool ideal for unwinding after a day’s work, shopping or exploring Brisbane.

Why work with Hyatt?

With enriching work comes amazing rewards! Some of our Colleague benefits include:

· Complimentary accommodation at Hyatt properties worldwide
· Discounted accommodation for associates as well as friends and family
· Wellbeing Leave
· Complimentary Headspace membership for Hyatt associates
· Complimentary Employee Assistance Program available for colleagues & immediate family
· Learning and development opportunities
· Access to hotel gym facilities
· 10% discount with NIB Health insurance
· Uniform Dry-Cleaning service

We are currently recruiting for a Full Time Restaurant and Events Manager to join our team.

Reporting to the Food and Beverage Manager, the Restaurant and Events Manager plays a pivotal role at Hyatt Regency Brisbane and Lennons Restaurant, collaborating closely with the culinary team and front-of-house staff. This position is central to the marketing, planning, and execution of both restaurant operations and private events. The Restaurant and Events Manager is responsible for ensuring exceptional client satisfaction for all events, as well as overseeing the daily operations of the restaurant to guarantee an outstanding dining experience for all patrons.

Main Responsibilities include but not limited to:

· Oversee the daily operation of the restaurant during scheduled shifts, ensuring smooth service and guest satisfaction.
· Manage restaurant staff, including providing feedback, handling scheduling, and overseeing their adherence to service standards.
· Address and resolve customer requests and complaints promptly and professionally.
· Greet and seat guests, manage table reservations, and maintain a welcoming atmosphere.
· Ensure high standards of hygiene, safety, and quality control within the restaurant.
· Monitor inventory levels, order supplies, and handle cash management.
· Serve as the primary contact for all event inquiries, including phone and email communications.
· Collaborate with the Executive Chef and kitchen staff to plan and execute menus and setups for private and special events.
· Conduct client meetings to discuss event details, setup, and menu options.
· Organize and supervise the setup of event spaces, including large-scale items such as tables and chairs.
· Prepare event contracts and post-event invoices, and handle any event-related client requests or complaints.
· Track and evaluate event costs and profitability.
· Promote Hyatt Regency Brisbane and Lennons Restaurant as a premier venue for events through targeted marketing efforts.
· Build and maintain relationships with event vendors and partners to create opportunities for cross-promotion and referrals.
· Represent the restaurant at local networking events and collaborate with the Communications Director on additional marketing strategies.

Requirements:

· Extensive knowledge of fine dining procedures and restaurant operations.
· Understanding of food and wine pairing principles, with a preference for familiarity with local wines.
· Demonstrated exceptional customer service skills and the ability to multitask in a fast-paced environment.
· Proven experience in a similar role
· Previous experience using Infrasys is highly regarded
· Current RSA
· Current RMLV is advantageous
· Flexibility around working across all shifts including nights, weekends & public holidays
· Exceptional written and verbal communication skills
· Unlimited/Unrestricted work rights in Australia

A career with Hyatt opens a world of opportunities. We have continually been named one of the World’s Best Multinational Workplaces.

Our values of Empathy, Experimentation, Respect, Wellbeing, Inclusion and Integrity are at the core of what we do. Our family atmosphere is what keeps our associates highly engaged. To get a peek into how our colleagues experience the brand, check out #InAHyattWorld or #WorldofHyatt

If you are looking for a fulfilling career, please apply now.