Reservations & Sales Coordinator

Job description

We are looking for a proactive and detail-oriented Reservations & Sales Coordinator to join our team. This role involves managing bookings, supporting clients and partners, and ensuring smooth operations for exceptional guest experiences. You will report to the Revenue/Reservations Manager and collaborate with the Assistant Sales Manager.

· Process reservations for partners, manage contracts and optimize inventory to prevent overbooking.
· Handle inquiries through WhatsApp, provide real-time assistance, and share updates on availability, promotions, and rates.
· Check room availability, provide competitive quotations, and suggest alternatives to meet client needs.
· Confirm, update, and manage reservations in the Property Management System (PMS), ensuring accuracy.
· Maintain organized records of sales agreements, contracts, and quotations, and assist in preparing reports.

Desired profile

Qualifications :

·  Prior experience in reservations, sales, or hospitality.
·  Familiarity with Property Management Systems (PMS) and Microsoft Office.
·  Strong organizational and multitasking skills.
·  Excellent communication skills with a customer-focused mindset.
·  Problem-solving abilities and attention to detail