Reservations Manager

Job description

Duties and responsibilities related to the Reservations Manager role:

· Collaborate with sales team and front office team for all room bookings.
· Prepare and conduct Reservations team meetings.
· Prepare duty roster and ensure to complete the attendance for the closing of payroll system.
· Conducting staff evaluation and appraisal.
· Prepare a shift briefing to direct team members and inform special information.
· Ensure all reservations hosts are equally knowledgeable of the hotel.
· Ensure to update team members of the current offered hotel products, services and facilities.
· Assign and supervise Reservations team to complete tasks accurately.
· Handle VVIP guest special requests.
· Show complete product knowledge, understand rate structure and apply rate management.
· Provide a high level of customer service and ensure maximum guest satisfaction.
· Manage guest complaints/issues and ensure resolutions to all inquiries.
· Ensure all incoming calls are answered as per the hotel standards.
· Reviews reservation status, confirmed bookings, cancelled reservations and no-show bookings daily.
· Works closely with other management personnel in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.
· Ensures that the Reservations employees work in a supportive and flexible manner with other departments.

Desired profile

Qualifications :

·  Ideally with a university degree or diploma in Hospitality or Tourism management.
·  Minimum 2 years work experience as Reservation Manager, Front Office Manager or Assistant Front Office Manager in larger operation.
·  Good problem solving, administrative and interpersonal skills are a must.