Offers “Hyatt Hotel”

36 days agoHyatt Hotel

Reservations Agent - Grand Hyatt Hefei

  • Hefei, CHINA
  • Sales

Job description



负责为酒店创造最大限度的卖房收入。
Responsible for maximisation of room sales and revenue for the Hotel.
监督预定系统和operate系统的操作是否符合公司的标准。
Supervises the taking of reservations and operates systems in accordance with expected company standards.
确保“销售部所有人员都知道酒店里面的销售机会”的部门销售态度,,并相互协助, 以此实现收入的最大值化。
Ensures the department operates with a sales attitude and all personnel are aware of sales opportunities within the Hotel, which will assist, with the maximisation of revenues.
确保商业广告管理的技术及控制能达到最大限度的卖房收入。
Ensures commercial management techniques of availability control are applied to achieve the maximisation of room sales and revenues.
确保每个最小的必需标准被有效检查且所有的限制被记录。
Ensures availability is reviewed as per minimum required standards and all restrictions are recorded.
确保所有的不确定的业务被适当地记录。
Ensures all waitlisted business is recorded appropriately.
确保正确的预订计数且预测被实行。
Ensures accurate advance booking count and forecasting is carried out.
发展且维持所有主要业务来源的高度沟通,并通知房务部和销售部那些是必须回应的。
Develops and maintains a high level of communication with all major sources of business, and advises Rooms and Sales of feedback where necessary.
跟踪所有公司的信用卡政策,确保所有的收入能被准确的收回。
Adheres to all company credit policies to ensure all revenue expected will be received.
发展且维持与酒店和销售办公室之间有关商务机会的高度沟通。
Develops and maintains a high level of communication relating to business opportunity between the Hotel and the Sales office.
确保所有的预售都在固定的预算极限里面。
Works within all pre-set budgetary limits.
遵从由销售部建立的所有系统和程序。
Complies with all systems and procedures, established by Sales Department.
与前厅部经理确认超出可以容纳最大极限的房间。
Confirms all overbooking decisions with the Front Office Manager.
收到来自销售部和更新财产管理系统为团队分配房间的详细合同及会议事项。
Receives contracts detailing room allotments for Tour Operators and conventions from Sales Department and updates Property Management Systems.
维持和答案所有的通信在 24 小时之内或符合确定的标准。
Maintains and answers all correspondence within 24 hours or in accordance with established standards.

Ideal candidate profile



Qualifications :

Ideally with a relevant degree or diploma in Hospitality or Tourism management. Minimum 2 years work experience in hotel operations. Good customer service, communications and interpersonal skills are a must.
酒店管理或旅游管理专业。两年以上相关工作经验。 必须具备良好的客户服务技巧和沟通能力。