Responsible for maximisation of room sales and revenue for the Hotel.
Supervises the taking of reservations and operates systems in accordance with expected company standards.
Ensures the department operates with a sales attitude and all personnel are aware of sales opportunities within the Hotel, which will assist, with the maximisation of revenues.
Ensures commercial management techniques of availability control are applied to achieve the maximisation of room sales and revenues.
Ensures availability is reviewed as per minimum required standards and all restrictions are recorded.
Ensures all waitlisted business is recorded appropriately.
Ensures accurate advance booking count and forecasting is carried out.
Develops and maintains a high level of communication with all major sources of business, and advises Rooms and Sales of feedback where necessary.
Adheres to all company credit policies to ensure all revenue expected will be received.
Develops and maintains a high level of communication relating to business opportunity between the Hotel and the Sales office.
Works within all pre-set budgetary limits.
Complies with all systems and procedures, established by Sales Department.
Confirms all overbooking decisions with the Front Office Manager.
Receives contracts detailing room allotments for Tour Operators and conventions from Sales Department and updates Property Management Systems.
维持和答案所有的通信在 24 小时之内或符合确定的标准。
Maintains and answers all correspondence within 24 hours or in accordance with established standards.
Ideal candidate profile
Ideally with a relevant degree or diploma in Hospitality or Tourism management. Minimum 2 years work experience in hotel operations. Good customer service, communications and interpersonal skills are a must.