Reservation Agent / Guest Services Officer - Front Office

Job description

About Park Hyatt Sydney

Finding luxury in every detail, Park Hyatt hotels provide an experience of sophisticated, contemporary luxury. Located among the world's premier cities and resort destinations, each custom-designed Park Hyatt hotel combines distinct regional character with elegant brand touches.

About the role

In this hybrid role of Reservations Agent / Guest Services Officer, you will be responsible for managing guest reservations while also delivering exceptional arrival and departure experiences. Reporting to the Assistant Front Office Manager, you will enjoy an inclusive working environment within a dynamic team that extends beyond the realms of Front Office.

This varied and dynamic role provides an excellent opportunity to develop your professional hospitality career within an international company, both in Australia and overseas.

Main Responsibilities

· Receive, capture and process room reservation requests across all channels, ensuring accuracy and efficiency in the reservation system
· Monitor room inventory and support revenue optimisation strategies
· Actively upsell rooms and hotel services during guest interactions
· Apply established Revenue Management strategies and tactics
· Personally ensure guests receive exceptional service during arrival and departure
· Verify reservation details, including arrivals and departures, and coordinate luggage handling, transportation and other guest requests
· Handle cashiering functions accurately and in accordance with hotel procedures
· Maintain a strong knowledge of the local area, including attractions, restaurants, and shopping
· Work closely with Front Office and other hotel departments in a supportive and flexible manner, focusing on overall guest satisfaction and hotel success

Desired profile

Qualifications :

· 
Good Computer Skills particularly in the use of MS Office.

· 
Ability to work under pressure

· 
Positive, can-do attitude

· 
Diploma/certificate in Hospitality or Tourism Management is desirable

· 
Knowledge of Opera Cloud is desirable

· 
Preferable prerequisite knowledge of the Travel/Hotel industry

Working at Park Hyatt Sydney will include:

·  Access to employee benefits such as complimentary shift meals, discounts for the Spa and all Food and Beverage outlets
·  Access to complimentary and discounted Hyatt accommodation worldwide
·  Access to internationally recognised learning and development programs and opportunities
·  Access to an employee assistance program and paid family leave benefits
·  Being part of a diverse and inclusive team, passionate about their work

A career with Hyatt opens a world of opportunities. We have continually been named one of the World's Best Multinational Workplaces with the aim to create an authentic culture of care and service.
Our values of Empathy, Integrity, Respect, Inclusion, Experimentation and Wellbeing are at the core of what we do. Our family atmosphere is what keeps our associates highly engaged. To get a peek of how our colleagues experience the brand, check out #InAHyattWorld or #WorldofHyatt
If you are looking for a fulfilling career, please apply through www.careers.hyatt.com