Night Duty Manager

Job description

WELCOME TO HYATT PLACE MELBOURNE CARIBBEAN PARK

This is the story of a different place. A place where 24/7 conveniences, thoughtful service and flexible spaces help guests move seamlessly from work to play, from frenzied to relaxed.

We are that welcoming place, where guests find uncomplicated experiences in a casual atmosphere.

A full-time Night Duty Manager opportunity is now available.

About the Role

The Night Duty Manager creates an experience for our hotel guests by offering them a larger than home experience with welcoming, helpful and exceptional service, while maintaining a clean, comfortable and inviting environment.

Working on the overnight shift (11pm-7:30am), you will carry out daily auditing and balancing of guest folios including all transactions.

Your Core Purpose will be:

The Night Duty Manager provide guests with an engaging check in experience, by providing a friendly welcome. Go above and beyond to provide assistance, assist with luggage, coffee, directions, wake up calls, future reservations, etc.

Duties include:

· Handle guest check ins/check outs in accordance with hotel credit/cash handling policies.

· Conduct daily auditing of hotel transactions, balancing of guest folios and running daily reports

· To handle all guest enquiries in a courteous and efficient manner, quickly following up on any guest complaints and issues.

· Handle guest issues/complaints with courtesy, empathy and sincerity.

· To be able to use Opera and other property management systems

· Handle guest and employee enquiries in a courteous and efficient manner, reporting complaints or problems if no immediate solution can be found, whilst feeding back a prompt follow up.

· To be fully conversant with the hotel's credit policies and to monitor all guest accounts.

· To know and carry out specified duties in response to a fire alarm, guest medical emergency and security threats

· Ensure high standards of personal presentation and grooming.

Desired profile

Qualifications :

What we are looking for:

· Previous Front Office experience

· Relevant degree in Hospitality is an advantage

· Experience using Opera would set you apart from the rest

· Passionate about creating memorable guest experiences

· Exceptional communication skills and attention to detail

· Demonstrated ability to provide and improve customer service with both internal and external customers.

·  A positive, enthusiastic attitude and the ability to work on the overnight shift from 11pm-7.30am

·

What we are looking for:

· Previous Front Office experience

· Relevant degree in Hospitality is an advantage

· Experience using Opera would set you apart from the rest

· Passionate about creating memorable guest experiences

· Exceptional communication skills and attention to detail

· Demonstrated ability to provide and improve customer service with both internal and external customers.

· A positive, entthusiastic attitude and the ability to working the overnight shift from 11pm-7.30am