Mixologist (Local Only)

Job description

Mixologists craft quality cocktails and other beverages to enhance the dining experience of patrons at bars, restaurants, or other hospitality establishments.

Desired profile

Qualifications :

Main Duties

Customer Service

§ Ensures the delivery of brand promise and provides exceptional guest service at all times.

§ Provides excellent service to internal customers in other departments as appropriate.

§ Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.

§ Maintains positive guest and colleague interactions with good working relationships.

§ Establishes a rapport with guests maintaining good customer relationships.

§ Ensures Food and Beverage Division meets the Hotel's targets in the areas of Guest Satisfaction Survey and Customer Audits.

Operational

§ Ensures that minimum brand standards have been implemented.

§ Embraces all Touches of Hyatt and the Food and Beverage Top 20.

§ Responds to the results of the Consumer Audit and ensures that the relevant changes are implemented.

§ Works closely with other Outlet employees in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.

§ Works in a supportive and flexible manner with other departments, in a spirit of “We work through Teams”.

§ Presents menu/ drinks list, answers enquiries and makes suggestions regarding food, beverage and service to guests.

§ Takes orders and serves food and beverage to guest according to the established sequence and procedures.

§ Fully conversant with all aspects of the Micros Computer System.

§ Ensures all food and beverage items, equipment and other facilities in the Outlet are maintained according to the Departmental Operation Manual requirements.

§ Takes guest order and serves items without unnecessary delay.

§ Familiars and have good knowledge of the Outlet's Menu and Wine List.

§ Up-sells beverage to increase the revenue.

§ Reports any difficulties or problem to Team Leader/ Assistant Manager for solution or follow up actions.

§ Maintains par stocks of beverages and guest supplies.

§ Prepares mis-en-place according to the requirement and operation needs.

§ Clears and resets counters or tables.

§ Prepares and serves Cocktail as requested.

§ Assists in setting up/ decorating the Outlet according to the theme during special promotions or occasions.

§ Ensures all beverage stocks are kept in the proper storage under the appropriate temperature.

§ Ensures all glasses are well polished.

§ Assists in bar stock inventory and maintains an accurate inventory record.

§ Submits request for replenishing the beverage items in the Bar.

§ Performs the function of cashier as required.

§ Verifies cash received ensuring only genuine money been collected.

§ Verifies all credit cards presented by guest before to validity of the card.

§ Strictly adheres to all policies and procedures issued by the Finance with regard to cashiering and cash handling.

§ Understanding and executing traditional and new drink recipes

§ Creating innovative cocktails with an understanding of flavour profiles and presentation

§ Mixing, garnishing and serving alcoholic and non-alcoholic drinks according to recipes or personal judgment

§ Providing excellent customer service, taking orders and serving customers

Personnel

§ Supports the implementation of The People Brand, demonstrating and reinforcing Hyatt's Values and Culture Characteristics.

Other Duties

§ Understands and strictly adheres to Rules and Regulations established in the Employee Handbook and the hotel's policies concerning fire, hygiene, health and safety.

§ Ensures high standards of personal presentation and grooming.

§ Responds to changes in the Food and Beverage function as dictated by the industry, company and hotel.

§ Attends training sessions and meetings as and when required.

§ Exercises responsible behaviour at all times and positively representing the hotel and Hyatt International.

§ Carries out any other reasonable duties and responsibilities as assigned.