MICE Sales Manager

Job description

Park Hyatt Saigon is a French mansion near the Opera House, a sanctuary of peace in the middle of one of Asia's most bustling cities.

Park Hyatt Saigon was renovated in 2015. As this luxury-defining project continued, Park Hyatt Saigon renovated its ballroom in 2016 and just finished restaurants and bars renovation in 2017.

Our strategy is to make a difference in the lives of all those we touch — colleagues, guests, operators, community members and shareholders alike.

We care for people so they can be their best. This is demonstrated in our values of Respect, Integrity, Humility, Empathy, Creativity and Fun. At Park Hyatt Saigon our aim is to create energizing experiences that connect our guests to who and what matters to them most. We are passionate about fostering connections, the place for any and every occasion and a one-stop experience.

At Park Hyatt Saigon, we believe our guests select our hotel because of our caring and attentive associates who are focused on providing efficient service and unique experiences.

Currently, Park Hyatt Saigon is inviting a new MICE Sales Manager to work with the highest standards of product and service delivering unparalleled service in the market.

Join with us to discover your place to shine in our warm, respectful, and inclusive culture.

Job description:

· To provide an extremely high level of professional expertise and customer focus to all acquisition, retention and development MICE clients which in turn maximises hotel revenue and profitability.
· Implementation of Standards
· To follow all Hyatt Events Standards for answering phone enquiries, handling email enquiries, preparing proposals and contracts, conducting Hotel Tours, properly handling confirmed groups over the Event Planning Team.
· To fully and correctly use Envision.
· To maintain complete records of all sales agreements, contracts and quotes for the hotel as per Hyatt's Policies & Procedures.

Customer Service

· Together with your MICE Sales Team, to be primarily responsible for converting all incoming leads.
· To answer incoming telephone enquiries and acknowledge emailed enquiries within two hours of receipt.
· Where required, to handle last minute leads from enquiry to conversion to the day of the event.
· To undertake telemarketing activities to identify new business opportunities where required.
· To follow the Hyatt Standards in relation to the conversion of MICE leads.
· To deliver the brand promise and provide exceptional client service at all times.
· To actively listen and effectively identify appropriate messages and delivery methods to clients.
· To provide courteous and professional service to our internal customers in other departments.

Profitability

· To meet your designated revenue targets.
· To proactively find and confirm new leads within the MICE segments.
· To assist with the preparation and regular update of the departmental budget.
· To continuously seek ways to maximise revenues and profits by cross selling and up-selling other hotel facilities and services.

Sales and Marketing

· To fully utilise the correct photography, presentation material and approved selling phrases for all forms of client presentations.

Desired profile

Qualifications :

·  Ideally with a relevant degree or diploma in Hospitality or Tourism management.
·  Minimum 2 years work experience as MICE Sales Manager
·  Good problem solving, administrative and interpersonal skills
·  The position is for Vietnamese only