Learning Officer (6 Month development plan to Assistant Manager)

Job description

Park Hyatt Saigon is a French mansion near the Opera House, a sanctuary of peace in the middle of one of Asia’s most bustling cities.

Our strategy is to make a difference in the lives of all those we touch — colleagues, guests, operators, community members and shareholders alike.

We care for people so they can be their best. It is the belief that it all starts with people who care. We see it in the way we treat each other and our guests. It is our superpower. It is how we create a culture of warmth, empathy and respect that results in more genuine connections and creating inclusive environments, together. It is demonstrated in our values of Empathy, Respect, Integrity, Experimentation, Inclusion and Wellbeing. At Park Hyatt Saigon our aim is to create energizing experiences that connect our guests to who and what matters to them most. We are passionate about fostering connections, the place for any and every occasion and a one-stop experience.

We will continue to enhance the quality of the products craftsmanship with the willingness to create objectively a world ‘finest product’ and promise exceptional quality, continue creating and enhancing the hotel to ensure Park Hyatt Saigon can carry out its future vision to become a landmark , one of the world's legendary great hotels.

In order to achieve this grand mission, it’s greatly thanks to our talents who are experienced, well-trained, and deeply focused on the hotel’s future goals and position.

Currently, we are thrilled to welcome a new Learning Officer to join and continue with us in our significant journey.

Job Discription:

Administration

· Prepares, manages and regularly reviews the compilation and accuracy of the Departmental Operations Manuals, Job Task Lists and Task Breakdowns.
· Administrates, coordinates and monitors the all Learning programs.
· Responsible for the security and maintenance of the hotel’s Learning Room, learning equipment, materials and the Human Resources learning library.

Customer Service

Supports the hotel’s focus on service excellence by learning and assisting others to train people to provide exceptional service to the hotel’s external customers (guests).

Marketing

· Assists the Learning Manager with the compilation, implementation and upkeep of associate communications.
· Effectively communicates Hyatt’s values and behavioural standards to all levels of associates. Counsels associates and provides career advice.
· Ensures all associates maintain an up to date awareness of hotel product knowledge, current promotion, policy changes and appropriate internal communication.
· Markets the need for learning programmes to others, identifying and communicating the value of learning, exhibiting how learning affects the bottom line.

Operational

· Assist to review and monitor the hotel's Learning Plan and Calendar, make recommendations where necessary.
· Assists the Outlets Manager, Departmental Trainers in identifying learning needs within each department.
· Assists with the monitoring of skills learning and departmental standards as defined in the Departmental Operations Manual.
· Advises the Director of Human Resources of any new support material that would be beneficial to the hotel. Keeps informed of new developments, materials and techniques in learning.
· Assist to train, mentor and appraise Departmental trainers in their performance and activities. Conducts monthly Departmental Trainer forums and activities.
· Assist to plans, implements and monitors, in conjunction with other members of the Human Resources Division both General/Core and Management Learning.
· Plans, implements and monitors the following learning as necessary: Orientation Learning, Hygiene Learning, Health and Safety Learning, Fire Learning, Foreign Language Learning, etc.
· Selects appropriate instructional procedures and methods such as group instruction, self-study, demonstrations, simulation exercises, and role-play.
· Assist to implement and monitor the company's learning materials, including Leadership Series and other e-learning initiatives.
· Assist to monitor the performance of the Learning Officer / the English Training Teacher, ensuring they are developed to their maximum potential and efficiency.
· Assist to create and nurture a strong Learning and Development Culture throughout the hotel
· Takes a highly active role in the development of attractive, accurate, user-friendly and results orientated skills learning materials

Personnel

Assist to embrace the Learning initiatives and philosophies of the company and works closely with the Departmental Trainer and Operational Management to improve associate’s skills and knowledge.

Ensures that associates have a complete understanding of the hotel Work Rules and Regulations, and that their behaviour complies. Corrects inappropriate behaviour in accordance with policy.

Assist to monitor associate morale and provides honest performance feedback and development opportunities.

We can offer you:

Hyatt is a place of outstanding rewards, where talent opens doors to exciting challenges in the hospitality industry. It's a place where career opportunities are as unlimited as your imagination. We could bring you the followings:

• International, professional and friendly 5-star working environment

• Full training from Hyatt (Hotel orientation, Leadership development, E-learning, workshop…)

• Learning and development opportunities with clearly career path

• Associates Social Space (Designed by colleagues for colleagues) and Associate Social Activities

• Complimentary 2 duty meals per working shift

• Be provided uniform and laundry service

• Discount 50% for F&B service at our restaurants

• Complimentary accommodation at selected Hyatt properties worldwide

• Free parking at our associate parking area

Desired profile

Qualifications :

·  Advance communication (Vietnamese and English)
·  Minimum 2 year working experience with good performance at current position
·  Good problem solving, administrative and interpersonal skills
·  Committed and willing to learn