[Korea National Only] Front Office Manager

Job description

Welcome to Park Hyatt. A place where rare and unexpected pleasures are artfully woven into every stay and guests unlock unique and enriching moments.

Situated in the heart of the city’s upscale shopping, cultural and beach destination Haeundae, Park Hyatt Busan is a luxurious, intimate and residential-style hotel for the sophisticated luxury traveler visiting Korea’s second largest city for business or leisure.

The Front Office Manager is responsible for a memorable guest experience when it comes to the arrival as well as the departure. Throughout the guest stay, the Front Office Manager orchestras the smooth and efficient operation of the Guest Services Center, Concierge and Bell department, Reception counters. The duty includes the effective communication and collaboration with all other departments of the hotel, in particular towards the Housekeeping, Reservation and Engineering divisions.

The Front Office Manager must possess strong communication skills and demonstrate leadership abilities. Confident interactions within guests and associates is a fundamental characteristic, no matter in person or remotely via telephone and or via written correspondences.

Desired profile

Qualifications :

·  Rooms departmental experiences, preferable within the luxury hospitality
·  Service oriented with professional communications skills
·  Fluent in both Korean & English – spoken and written
·  Able to manage complex projects and present departmental content in a meeting format
·  Solve guest requests satisfactorily
·  Confident to operate diverse computer software systems and apps
·  Excellent organizational, interpersonal and administrative skills
·  Experienced training, coaching and people development skills
·  Working experience within Hyatt Hotel’s is preferred