Human Resources Officer

Job description

Main Duties

Administration

· Provides administrative support to Division Head and ensures the implementation of hotel policies, standards, and procedures as they apply to the administrative functions.

· Locates and attaches appropriate file correspondence to be answered by Division Head.

· Types, files, and upkeeps all private and confidential matters related to the department.

· Sets up a systematic and efficient filing system, both for hardcopies as well as all electronic data, that enables quick retrieval.

· Ensures all files are kept up-to-date at all times.

· Prepares the relevant materials for all meetings attended by the Division Head: Daily Operations Meeting, Executive Committee Meetings, Departmental Meetings and ad hoc meetings.

· Answers telephone and gives information to callers or routes call to appropriate official and places outgoing calls.

· Makes copies of correspondence or other printed matters.

· Types, takes dictation and minutes, draft letters, files and traces and composes correspondence.

· Monitors and maintains the proper appearance of the Division’s office area.

· Maintains organised files.

· Reads and routes incoming mail and outgoing correspondences.

· Handles outgoing mails by courier.

· Ensures travel authorisation forms are fully completed and signed by the respective executive before handing over to the Director of Finance for signature.

· Takes note of the dates of travel and records all details in the Travel Insurance Book and 3 days prior to departure of employee, requests employee to collect insurance card except EXCOS and expatriates.

· Prepares submission of medical claims to insurance company once a month.

· Submits Director of Human Resources’ expense claim to General Manager for approval.

· Handles monthly requisition of stationeries/general and dry goods stores.

Customer Service

· Greets visitors, ascertains nature of business, and directs visitors to employer or appropriate person.

· Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to ensure problems are resolved satisfactorily.

· Maintains positive guest and colleague interactions with good working relationships.

Financial

· Focuses attention in improving productivity levels and the need to prudently manage utility/payroll costs within acceptable guidelines ensuring optimum deployment and energy efficiency of all equipment.

· Ensures new technology and equipment are embraced, improving productivity whilst taking work out of the system.

Personnel

· Supports the implementation of The People Philosophy, demonstrating and reinforcing Hyatt’s Values and Culture Characteristics.

Other Duties

· Understands and strictly adheres to Rules and Regulations established in the Employee Handbook and the hotel's policies concerning fire, hygiene, health and safety.

· Exercises responsible behaviour at all times and positively representing the hotel and Hyatt International

· Ensures high standards of personal presentation and grooming.

· Responds to changes in the Human Resources function as dictated by the industry, company and hotel.

· Attends training sessions and meetings as and when required.

· Carries out any other reasonable duties and responsibilities as assigned.

Desired profile

Qualifications :

University Degree/Diploma – preference given to Human Resources or business-related degrees /·

Experience of working in hotel-related operational positions would be a useful benefit.