Housekeeping Supervisor - Alila Bangsar Kuala Lumpur

Job description

Join our team as a Housekeeping Supervisor, where you will play a crucial role in maintaining our hotel’s high standards of cleanliness, safety, and guest satisfaction. This position is perfect for individuals with strong leadership skills and a passion for delivering exceptional guest experiences.

Key Responsibilities:

· Supervise and guide housekeeping staff, providing training, coaching, and performance feedback.
· Inspect guest rooms, public areas, and back-of-house spaces to ensure cleanliness and compliance with health and safety standards.
· Assign daily tasks to staff and address special requests to maintain seamless operations.
Manage housekeeping supplies and inventory to ensure availability while controlling costs.
· Respond promptly to guest requests, concerns, and complaints to ensure satisfaction.
· Oversee Lost and Found processes and assist guests with inquiries.
· Perform room cleaning duties as needed.
Adhere to all company policies and maintain professionalism.
· Perform additional duties as assigned by management.

Desired profile

Qualifications :

Skills and Qualifications:

·  Minimum 3 years of housekeeping experience in a hotel setting.
·  Strong leadership and communication skills.
·  Attention to detail and a commitment to cleanliness.
·  Ability to stand, walk, and lift moderate weights throughout the shift.
·  Basic computer proficiency and the ability to learn new systems.
·  Flexible availability, including weekends and holidays.