Host-Front Desk(Local)-Park Hyatt Hangzhou

Job description

Ensures that guests receive a speedy and efficient check in/ out.

Ensures that the cashiering procedures are strictly adhered to, that all floats are used appropriately in accordance to Policies & Procedures set by Finance.

Ensures that the guests’ bill are presented and collected accordingly.

Handles all arrival and departure records according to the Standards set in the Departmental Operations Manual.

Ensures a high level of product knowledge of hotel and local area

Ensures a high level of liaison is maintained between Front Office and all other departments within the Hotel.

To be knowledgeable and promotes/ upsells Rooms, Outlets and other facilities/ programmes whenever opportunities arises.