Head Hostess

Job description

We are looking for an Head Hostess to join our pre-opening team at Andaz Lisbon.

Expected to open in Q2 2025, Andaz Lisbon will offer guests an exciting new luxury lifestyle hotel in the Portuguese capital – and it will represent a key milestone in Hyatt’s continued brand growth in Southern Europe. Andaz Lisbon is set to become the second Hyatt-branded hotel in Lisbon. Located in the center of Lisbon’s bustling Baixa district and situated along the main pedestrian road, Rua Augusta, the hotel will be comprised of five separate buildings, including the former offices of one of the major banks in Portugal, Banco Português de Investimento (BPI). This central building of the hotel will offer 170 guestrooms, with the surrounding four satellite buildings of the hotel offering guests various private suites to choose from. This unique Urban Resort in the city center will allow guests to fully embrace the locale and experience authentic Lisbon.

About the role

As Head Hostess will plays a crucial role in ensuring guests have an exceptional experience

Key Responsibilities:

· Leadership: Provide guidance and support to a team of hostesses, ensuring high standards of service.
· Guest Interaction: Welcome guests warmly, manage reservations, and escort them to their tables.
· Service Excellence: Ensure guests receive top-quality service throughout their stay, addressing any concerns or complaints promptly and professionally.
· Communication: Maintain clear and effective communication with guests and staff, both verbally and non-verbally.
· Menu Knowledge: Have a thorough understanding of the menu to assist guests with their choices.
· Appearance: Present a professional and approachable demeanor, reflecting the hotel's luxury standards.
· Safety and Compliance: Adhere to safety protocols and company policies, ensuring a safe and welcoming environment.

Desired profile

Qualifications :

Qualifications:

·  Education: High school diploma or equivalent.
·  Experience: Previous experience in a similar role within the hospitality industry.
·  Skills: Excellent interpersonal and communication skills, strong leadership abilities, and a customer-focused attitude.

This role is pivotal in creating a memorable and unique experience for guests, embodying the luxury hotel's commitment to exceptional hospitality.

If this sounds interesting, and a little bit like you, go ahead - click and apply! we look forward to hearing from you!

Care Connects us at Hyatt - we open doors, we welcome you and we care.

And we offer a great range of benefits, including:

·  Long term career growth opportunities
·  A motivated and connected team
·  12 complimentary nights (per year) in other Hyatt properties around the world as well as colleague rates and discounts
·  And a company that truly cares

Be part of something bigger. Make a difference in the lives of those around you. Join a company that values empathy, wellbeing, respect, integrity, experimentation, inclusion. Discover why Hyatt is consistently ranked as one of the world's best places to work.