Guest Services Officer - Reservations

Job description

You will be responsible to assist with the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations. The Guest Services Officer - Reservations is responsible to assist the Assistant Manager - Reservations in managing the Reservations Department and work closely with Marketing and Sales and other relevant Rooms Departments.

1. To relieve and assist the supervisor when required.

2. To maintain up‑to‑date accurate reservation records, including a record of advance reservation.

3. Continually strive to the Suites and Regency Club Rooms to keep room rates above the forecast.

4. To enter and process reservations and confirmations for both the hotel and sister hotels.

5. To maintain an accurate filing system.

6. To maintain a Group File and prepare the Group List.

7. To prepare a daily V.I.P and Special Attention List.

8. To prepare the daily arrival list and check with the computer.

9. To prepare the registration card for the next day's arrivals.

10. To provide accurate information about all Hyatt International Hotels, their services and facilities.

11. To update the "Free Sale Report" of other Hyatt Hotels.

12. To maintain and update the Guest History Records.

Desired profile

Qualifications :

Ideally with a relevant degree or diploma in Hospitality or Tourism management. Minimum 2 years work experience in hotel operations. Good customer service, communications and interpersonal skills are a must.