Reservations Agent (m/w/d) Mainz or Düsseldorf

Job description

WE CARE FOR PEOPLE SO THEY CAN BE THEIR BEST.

At Hyatt, we're more than just a hotel chain—we're a global family that shares a passion for hospitality. Our 1000+ top-notch accommodations span across 65 countries, offering not just luxurious experiences but also a diverse, international work environment that inspires and nurtures. As part of our team, you'll craft unforgettable stays and become part of a dynamic culture that thrives on innovation and excellence. We're seeking dedicated talent to provide our guests with an unforgettable experience right from the reservation stage.

For further information about the company, we invite you to visit our website: www.hyatt.com.

Become a part of the Hyatt family and kickstart your career with us as a Reservation Associate at Hyatt Services GmbH in Mainz or Düsseldorf. Hyatt Services GmbH is the reservation center for the EAME region (Europe, Africa, and the Middle East), where a team of around 100 colleagues offers customer service in 10 languages.

What We Offer

· Global accommodation at Hyatt Hotels at employee rates
· Job ticket for public transport in Mainz and Wiesbaden
· Company savings plans
· Electronic time tracking—no loss of overtime!
· Comprehensive training through an 8-week in-house program
· Personalized training and career programs
· Modern workplace in the heart of Mainz city center
· International team (colleagues from over 40 nations)
· Complimentary beverages (coffee specialties, tea, and water)
· Additional vacation day for special occasions

The Role

As a Reservation Associate, you will be the first point of contact for German and English-speaking customers in the EAME region (Europe, Africa and Middle East). You will handle reservations via our in-house booking system over the phone or email, assisting customers with any inquiries they might have. If you ever encounter a customer inquiry to which you don´t know the answer, don't worry — the support team is there to help at all times! Here's an overview of the responsibilities:

· Responding to customer inquiries via phone and email (no in-person customer contact)
· Competently processing reservations while considering individual customer preferences
· Upselling based on your up-to-date knowledge of our hotels' services and offerings (regular training sessions provided)
· Ensuring an excellent customer service and resolving customer issues
· Close coordination with hotels and forwarding personal preferences of the customers to insure a perfect stay
· Working closely with other team members to ensure smooth operations

Required Skills

· Proficient language skills in German (minimum C1 level)
· Fluent in English (minimum B2 level)
· Experience in customer service or as a reservation associate, preferably in the hotel or tourism industry
· Completed training in hotel management, tourism, or similar fields (an advantage but not a mandatory requirement)
· Excellent organizational skills and attention to detail
· Proficient in computer and software usage
· Ability to handle multiple inquiries simultaneously
· Strong service orientation and excellent communication skills
· Willingness to work flexible hours, including weekends and holidays (compensation will be provided)
· Valid work permit in Germany

You don't Meet All Criteria?

Don't let that stop you! We don't expect you to have a "perfect" profile because what is "perfect," anyway? Even if you don't meet all criteria but are interested in the position, feel free to apply. Your personality and dedication matter most to us. If you bring that, we can teach you the rest.

We Live Inclusion

Our company culture is built on diversity, equal opportunities, and inclusion. We welcome applications from individuals with diverse backgrounds and abilities. All applicants, regardless of any disabilities, will be treated equally in the selection process. We strive to create a work environment that respects and promotes everyone's uniqueness.

Interested?

Then, we look forward to your application!

By submitting your application and accompanying documents, you confirm that you have read the provisions regarding the use of the personal information you provided in accordance with the global privacy policy for employees. This policy is available at https://www.hyatt.com/de-DE/info/employees-privacy-policy-eu-ch.

About Cover Letters

If you wish to create a cover letter, we'd be happy to read it. If not, that's also not a problem. A comprehensive resume is sufficient for us to review your application.

WANT TO BROWSE MORE OPPORTUNITIES?

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