Guest Service Agent (Overnight)

Job description

About Hyatt Place Melbourne Essendon Fields

Hyatt Place Melbourne Essendon Fields is Australia’s first Hyatt Place hotel, perfectly positioned in the heart of Essendon Fields’ retail and commercial precinct.

Located steps from Essendon Fields Airport, 6 minutes from Melbourne Airport and 20 minutes from Melbourne’s Central Business District (CBD), our hotel combines style, innovation and 24/7 conveniences to create an easy to navigate experience for today’s multi-tasking traveler. Guests can enjoy thoughtfully designed guestrooms featuring distinct zones for sleep, work and play, and free flowing social spaces that offer seamless transitions from work to relaxation.

About the Role

As a Guest Service Agent you will be the first point of contact for our guests during overnight hours. You will be responsible for ensuring a smooth and pleasant stay for guests while handling any inquiries or issues that may arise during the night. Your commitment to excellent customer service will play a vital role in ensuring a positive and memorable experience for our guests.

Some of the responsibilities include:

· Manage guest arrivals, departures and reservations ensuring a high level of accuracy.
· Provide exceptional customer service, addressing guest enquiries and requests promptly while resolving complaints efficiently.
· Perform cashiering tasks, including foreign currency exchange, payments, and check-outs accurately.
· Support the Landing Place Restaurant team with various tasks, as required
· Ensure cleanliness and maintenance of public and back-of-house areas.
· Assist with maintaining security of the hotel and its guests and be familiar with emergency procedures.
· Comply with health & safety regulations and company policies to ensure guest satisfaction, safety & security.

Desired profile

Qualifications :

Qualifications:

·  Previous experience in a similar role, preferred.
·  Proficiency in Opera hotel management software and basic computer skills.
·  Comfortable working overnight shifts, including weekends and holidays.
·  Detail-oriented with the ability to multitask effectively in a fast-paced environment.
·  Strong attention to detail and a commitment to high-quality standards.
·  Must be reliable, responsible, and trustworthy.
·  Ability to work independently and as part of a team.
·  Good communication skills and a friendly demeanor.

What we offer

With enriching work comes amazing rewards! Just some of our employee benefits include:

· Employee Assistance Program

· Opportunities for career development and growth

· A dynamic and supportive work environment

· Discounts on accommodation and dining at Hyatt properties worldwide

Hyatt is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. To get a peek of how our colleagues experience the brand, check out #InAHyattWorld or #WorldofHyatt

When applying for a position working at a Hyatt hotel, you are pursuing an opportunity to join a culture built on caring and attentive colleagues who have a passion for providing efficient service and creating meaningful experiences. Our values are the guiding principles for our success, giving us the opportunity to open over 1,350 properties worldwide. Our values of Empathy, Integrity, Respect, Inclusion, Experimentation and Wellbeing are at the core of what we do. Our family atmosphere is what keeps our associates highly engaged.

If you are looking for a fulfilling career, please apply.