Guest Service Agent

Job description

At Hyatt, we are turning jobs into careers and we care for people so they can be their best. Care comes from an authentic place of empathy and human connection. We do this by truly seeing people and getting to know them as unique individuals, to enable us to design and deliver personal experiences.

Opportunity is calling for an experienced Full Time Guest Service Agent to join our team at Australia’s largest hotel.

Located adjacent to Darling Harbour in Sydney's Central Business District, Hyatt Regency Sydney is a haven of relaxation for the business or leisure traveler. As Sydney's largest premium hotel, the hotel boasts 878 guestrooms, multiple dining experiences and event spaces.

Benefits for working with Hyatt Include:

· After 90 days of service, 6 nights of complimentary accommodation per year to use at Hyatt Hotels globally (T&Cs)

· Generous discounted accommodation worldwide within Hyatt for associates as well as friends and family

· Reward and recognition programs

· Learning and development opportunities

· Fully laundered uniform

· Discounted city parking

The Role:
As a Guest Service Agent, you will serve as the face of our property assisting our guests with all enquiries to achieve and maintain the Hyatt 5 star standards. You will conduct a large volume of check-ins and check-outs, professionally handle complaints and be readily able to make recommendations to complement our guest’s stay. You will deliver exceptional customer service to both internal and external guests and strive to create memorable experiences.

Our ideal candidate will possess:

· Previous Front Office experience

· Exposure to using OPERA system – highly regarded

· Exceptional customer service and interpersonal skills

· Ability to work in a high-volume and fast paced environment

· Strong verbal and written communication skills

· Excellent grooming and personal presentation

· Valid Australian working rights

· Availability to work across a 7-day rotating roster and 38 hours per week

Quality care. Quality connections. Join Hyatt.