Guest Relation Manager

Job description

Assists the Front Office Manager to ensure the smooth and efficient running of the Guest Relations department, and is responsible for the handling of all aspects of service related matters for guest arrivals to the hotel, such as room and reservation checks, whilst giving special attention to VIP guests and ensuring that the department is achieving set goals of customer satisfaction and service standards

Desired profile

Qualifications :

We are looking for candidates who have experience in a similar role in a 5* luxury hotel and display strong traits in the following areas:

·  Strong leadership skills with a proven track record in similar luxury operations (At least 2 year experience in a similar role will be required)
·  An instinctive eye for detail and a very keen passion for customer service
·  Someone with an entrepreneurial mindset that thrives in fast pace environments
·  An inspirational, caring and engaging leader with exceptional communication and interpersonal skills
·  A relentless and infectious passion for training and hands-on operational work
·  A sound pre-opening experience in large hotel operations would be advantageous