Front Office - Team Leader

Job description

At Hyatt, there’s a home for every stage of your career. We nurture curiosity and will help you learn new skills that support your personal and professional development. Here, doors are meant to be opened and horizons expanded. With us, you’ll discover a career you didn’t know existed.

Opportunity is calling as we seek a Front Office Team Leader to join our team on a full-time basis.

Located adjacent to Darling Harbour in Sydney's Central Business District. Hyatt Regency Sydney is a haven of relaxation for the business or leisure traveller. As Australia’s largest premium hotel, the hotel boasts 878 guestrooms, multiple dining experiences and event spaces. The hotel offers more than 3,700 sq m of sleek meeting and event space in the heart of the city featuring two spacious ballrooms with views of Darling Harbour and 22 additional meeting rooms.

Benefits for working with Hyatt Include:

· After 90 days of service, 12 complimentary nights of accommodation globally with Hyatt (T&Cs apply)
· Discounted accommodation for associates as well as friends and family
· Reward and recognition programs
· Learning and development opportunities
· Fully laundered uniform
· Discounted city parking
· The opportunity to join an international group with endless career opportunities

The Role:
As our Front Office Team Leader, you will be responsible for the day-to-day supervision of the Front Office team. Leading our motivated Guest Service Officers, you will join a team whose purpose is to provide care to our valued guests. As a first point of contact for our guests, you will have a natural ability to communicate and create connections. You will maintain a high level of guest satisfaction whilst contributing to the effective operations of Australia’s largest hotel.

Responsibilities Include:

· Handling of the guest check in and check out process
· Inspiring a work culture of care, encouraging genuine connections with guests and colleagues
· Active involvement in the upsell initiative
· Handling guest queries and complaints with professionalism
· Maintaining daily log books and conducting informative handovers ensuring all relevant information is passed on to the next shift
· Responsibility for cash floats and accurately handling monies at all times, report discrepancies to the Assistant Manager – Front Office on duty

Our Ideal Candidate will possess:

· Demonstrated Front Office experience in a high volume, hotel operation
· Experience with OPERA property management system
· Proven leadership qualities
· A warm and caring attitude
· Strong problem solving skills and the ability to work efficiently under pressure
· Availability to work on a rotating roster, including overnight shifts as required
· Unrestricted, valid Australian working rights