Front Office Supervisor

Job description

Duties and responsibilities related to the Front Office Supervisor role 

· Support the Front Office Manager with overseeing the front office department, ensuring high levels of team engagement. Conduct regular team meetings and provide ongoing training and development.
· Ensure all guests receive prompt, professional, and courteous service, creating positive and memorable experiences.
· Oversee daily front office operations, including check-in/check-out procedures, reservations, and room assignments.
· Communicate and coordinate with other departments (e.g. housekeeping, engineering) to ensure seamless operations.
· Prepare and review daily reports, including occupancy, revenue, and guest feedback.

About you 

Previous experience in hotel front office within the luxury segment is preferred. Strong organizational and multitasking abilities skills are required.

Benefits of the Front Office Supervisor role include 

· 12 complimentary nights a year across Hyatt Hotels worldwide 
· Discounted hotel stays across Hyatt not just for you but also your family and friends from the day you start! 
· Uniform provided and laundered complimentary
· Headspace membership and access to our Employee Assistance Programme 
· 50% discount on food and beverages when you dine as a guest at selected Hyatt Hotels 
· Continuous learning and development opportunities to provide you with a clear career path as well as job promotion opportunities across Hyatt Hotels worldwide 

About Great Scotland Yard Hotel – The Unbound Collection

Few addresses are richer in history and anecdote than our hotel; a few steps away from Covent Garden and around the corner from Trafalgar Square our guests enjoy a wide variety of food and beverage offerings including quirky cocktails and local craft beers in the 40 Elephants Bar, evening drinks at our Whisky Bar, Sibin, and can indulge in an Afternoon Tea with a twist in The Parlour.

At Hyatt ‘We care for people so they can be their best’. This is demonstrated in our values of Empathy, Integrity, Respect, Inclusion, Experimentation and Wellbeing. Being part of Great Scotland Yard Hotel also means joining the Hyatt family which has over 1150 hotels in over 70 different countries, also recognised as a Great Place to Work Company!

Being part of Hyatt means always having space to be you. We are passionate about diversity, equity and inclusion. Our global teams are a mosaic of cultures, ethnicities, genders, ages, abilities and identities.

Join a team that is making travel more human. Connected. Sustainable. Here, everyone's role matters. Opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job – it’s a career for people who care.

Next steps: Apply today for this Front Office Supervisor role and start your journey with Great Scotland Yard Hotel!