F&B/Rooms Trainee 实习生-前厅/康体/客房/餐饮部

Job description

*Ensures the delivery of brand promise and provides exceptional guest service at all times.
Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
Maintains positive guest and colleague interactions with good working relationships.
Establishes a rapport with guests maintaining good customer relationships.
Maintains par stocks of all equipment and guest supplies as required.
Seats, takes orders and serves food and beverage to guest according to the established sequence and procedures.
Clears and resets counters or tables at conclusion of each course.

Desired profile

Qualifications :

Basic food and beverage service skills

Basic knowledge of wines and other beverages

Holds diploma/certificate in Hospitality or Tourism Management desirable.

One year certificate from college or technical school; or three to six month related experience and/or training; or equivalent combination of education and experience.

Two to Three years work experience as Service Staff in a hotel or restaurant with good standards desirable.

Preferable prerequisite experience in the Hotel, Restaurant or Travel industry.