Engineering/Maintenance Technician

Job description

At our hotel, we are committed to our brand promise of delivering 'Moments of More' by offering challenging and rewarding careers that go beyond the typical job.

In this role, you will play a key part in delivering exceptional service and ensuring the smooth and efficient operation of the Engineering Department in collaboration with all other departments.

Main Duties

Operational Responsibilities

· Collaborate closely with colleagues in a supportive and flexible manner, prioritizing the hotel’s overall success and guest satisfaction.
· Foster strong working relationships with other departments to achieve shared goals.
· Complete all maintenance tasks and requests as per the established schedule, ensuring high-quality workmanship with particular attention to guest-related jobs.
· Operate assigned machines and equipment, ensuring the continuous and consistent supply of utilities necessary for hotel operations.
· Oversee the verification, storage, and utilization of fuel deliveries according to policy and procedures.
· Regularly inspect, maintain, and service all Air Handling Units (AHUs).
· Address guest air conditioning requests promptly and according to specified standards and procedures.
· Inspect, service, and maintain all refrigeration equipment to ensure optimal functioning.
· Log data at the specified frequency as required by the Engineering Department.
· Adhere to local regulations and codes to avoid hazards and ensure safety compliance.
· Properly handle and maintain all power tools and equipment.
· Submit requisitions for parts and consumables to the Team Leader – Engineering.
· Maintain cleanliness in all work areas and take precautions to protect surroundings during tasks.
· Implement effective energy conservation measures in areas of responsibility.
· Ensure the functionality of fire, life, and safety systems.
· Execute emergency procedures, including responding to fire alarms and performing lift rescues when necessary.
· Complete work orders and preventive maintenance tasks within the specified timelines.
· Report any abnormal conditions related to safety equipment or installations to the Team Leader – Engineering.
· Assist fellow technicians as requested by supervisors.

Customer Service Responsibilities

· Provide courteous and professional service at all times.
· Handle guest and employee inquiries efficiently, escalating unresolved issues to the appropriate parties while ensuring prompt follow-up.
· Maintain positive guest and colleague interactions, fostering good working relationships.

Personnel Responsibilities

· Uphold and reinforce the company’s core values.

Other Responsibilities

· Attend and actively contribute to all training sessions and meetings as required.
· Exhibit responsible behavior at all times, representing both the hotel team and the company positively.
· Establish and maintain professional relationships with representatives from competitor hotels, business partners, and other organizations.
· Familiarize yourself with the hotel's Employee Handbook, adhering to all policies and procedures, especially those related to computer resources, fire safety, hygiene, health, and safety.
· Ensure high standards of personal presentation and grooming.
· Be prepared to take on additional tasks and responsibilities as advised by management.
· Adapt to changes in the Engineering Department in response to industry trends and hotel needs.
· Perform other reasonable duties and responsibilities as assigned.

Desired profile

Qualifications :

·  Education & Certification: Relevant certifications (e.g., HVAC, plumbing, electrical) are an advantage.
·  Experience: 1-2 years in a similar role, ideally in a hotel or hospitality environment including experience with HVAC, electrical, and mechanical systems.
·  Knowledge of safety regulations, preventive maintenance, and troubleshooting.
·  Basic computer skills for logging and systems.
·  Personal Attributes: Detail-oriented, proactive, and a team player. Strong communication and customer service focus.
·  Physical Requirements: Ability to lift, stand, and operate machinery. Flexibility to work varied shifts, including weekends and holidays.

What You Will Love About Us:

·  12 complimentary nights per year at Hyatt hotels worldwide.
·  Discounts on Hyatt hotel stays not just for you, but also for your family and friends from day one.
·  50% discount on food and beverages when dining as a guest at selected Hyatt hotels.
·  Employee cafeteria.
·  Free access to a multifaceted Wellness Platform for mental well-being care that inspires human growth.
·  Continuous learning and development opportunities to provide you with a clear career path, as well as promotion opportunities at Hyatt hotels worldwide.

At Hyatt, "We care for people so they can be their best." This is demonstrated in our values of Empathy, Integrity, Respect, Inclusion, Experimentation, and Well-being. Joining us means you will be part of the growing Hyatt family, which has 1,150 hotels in over 70 countries and is recognized as a Great Place to Work company. Being part of Hyatt means always having space to be yourself. We are passionate about diversity, equity, and inclusion. Our global teams are a mosaic of cultures, ethnicities, genders, ages, abilities, and identities.

Join a team that is making the journey more human. Connected. Sustainable. Here, everyone's role matters. The opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job: it is a career for people who care.